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6 min read

Dovetail Monthly HR News Roundup #15

By Kelly Frisby on Sep 30, 2021 11:54:34 AM


HR News for HR Leaders

This month we focus on the latest HR developments in the Banking and Health care sectors, the forecast spend for ‘Future of Work’ technologies, how HR leaders can tell engaging stories with their data, and how some of the world’s foremost HR organizations are driving value in a world of disruption.

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2 min read

9 Benefits of HR Transformation Technology for Universities

By Kelly Frisby on Sep 7, 2021 4:34:46 PM


Make the Leap into the Cloud - Leave Tired On-Premise Legacy Systems Behind and Transform Your University’s HR Service Delivery, While Improving the Employee Experience


Are you still using on-premise legacy HR systems that are difficult to update and expensive to maintain? If so, you may be considering the adoption of Cloud-based technology as part of an HR Transformation program.

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5 min read

Dovetail Monthly HR News Roundup #14

By Kelly Frisby on Aug 31, 2021 4:17:56 PM


Hybrid Working is Now Top of the Agenda for HR Leaders

(HR Services technology and digital HR transformation are key to its success)

In this month’s Dovetail News Roundup, we focus on:

  • the new Hybrid working model that many organizations are introducing as a way of mitigating the risks of the COVID-19 pandemic, while having the advantages of face-to-face communication in the workplace, and offering employees the flexibility they want and are now accustomed to
  • HR Services technology that enables the Hybrid workplace, while improving the employee experience and operational efficiency of HR service management (referring to Dovetail Software’s blog post, Universities Need Cloud HR Services Tech to Succeed in Hybrid Working)
  • And considerations and tips for HR leaders looking to implement an HR Transformation program

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7 min read

Universities Need Cloud HR Services Tech to Succeed in Hybrid Working

By Kelly Frisby on Aug 19, 2021 2:04:28 PM


Is your university one of the many that will adopt a hybrid working experience? If so, you’re probably considering what ‘hybrid’ means for your HR teams, employees, and students, and what you need to have in place to make a success of it.

Cloud-based HR Services technology should be on your agenda, as it meets the challenges your staff, students and HR teams face when working remotely and on campus. Critically, the quality of the employee and HR experience of work is not only maintained, but also enhanced. 

Let’s take a look at some of the challenges HR are facing due to the rise of the new Hybrid working model.

Challenges of Hybrid Working for Universities

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4 min read

Dovetail Monthly HR News Roundup #13

By Kelly Frisby on Jul 30, 2021 11:55:50 AM


Discover the News That is Affecting HR Today

(Includes HR and industry related blogs and articles on the New World of Work, Hybrid/Remote Work, New Staffing Models and Mandatory Vaccinations for Employees)

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4 min read

Dovetail Monthly HR News Roundup #12

By Kelly Frisby on Jun 30, 2021 9:00:29 AM


Discover the Latest HR News on AI in HR, Employee Experience, Ending Workplace Racism, and Employee Mental Health


This month's Dovetail Monthly News Roundup for HR brings you the following insightful and thought-provoking articles and reports that will keep you up to date with some of the most important topics in the HR world today.

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4 min read

Dovetail Monthly HR News Roundup #11

By Kelly Frisby on Jun 1, 2021 7:28:41 PM

Employee Experience is Top Priority for HR Leaders in 2021 and Beyond


Since COVID-19, Employee Experience has become even more important for HR leaders. According to a recent survey, 92% of HR leaders confirmed employee experience is a top priority in 2021. In particular, businesses are having to rethink the value, technology and culture they offer employees. Click here to read the full Forbes article.

PwC confirmed these findings in their latest CHRO Pulse Survey. Insights from the survey show that CHROs are considering how the world has changed and what employees need in order to thrive in it. Inclusion, the hybrid workplace and corporate social responsibility efforts are key topics. 94 human resource leaders from Fortune 1000 and private companies, along with other C-suite executives, weighed in on 2021 business priorities. Click here to find out more.

Several high profile HR leaders have given their thoughts in interviews about the future of work.

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6 min read

Dovetail Monthly HR News Roundup #10

By Kelly Frisby on Apr 30, 2021 10:51:31 AM

Discover the Latest Ideas on the NEW Workplace, Employee Benefits and Employee Health & Well-being


In this month’s Dovetail HR News Roundup, we highlight the latest workplace, employee benefits, and employee mental health ideas, that are a direct response to the effects of the pandemic.

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11 min read

Case Study: First Midwest Bank

By Kelly Frisby on Apr 16, 2021 10:45:34 AM

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5 min read

Dovetail Monthly HR News Roundup #9

By Kelly Frisby on Mar 31, 2021 8:26:25 AM

Join the Conversation About Artificial Intelligence in HR


According to McKinsey, the global management consultancy, COVID-19 has supercharged the organization’s adoption of AI. In The future of work after COVID-19, McKinsey’s global survey of 800 senior executives found that two-thirds were increasing investment in automation and AI, either somewhat or significantly.

This month we focus on the latest AI developments in HR, leading with two recent blog posts by Dovetail Software: The Ultimate Guide to Conversational AI Chatbots for HR and What is Artificial Intelligence?. Tailored to an HR Services audience, these blogs explain what artificial intelligence is and how it can be used by HR Services teams to augment their capabilities, increase their efficiency and improve the employee experience.

With International Women’s Day taking place in March, we also take a look at women in AI, ethical AI challenges and ways to resolve problems of systematic bias.

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24 min read

The Ultimate Guide to Conversational AI Chatbots for HR

By Kelly Frisby on Mar 12, 2021 7:40:46 AM

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9 min read

What is Artificial Intelligence?

By Kelly Frisby on Mar 8, 2021 7:22:03 AM

Artificial Intelligence, abbreviated as AI, is the use of computers to simulate human intelligence. It encompasses everything that allows computers to learn how to solve problems and make intelligent decisions. AI systems copy the human thought process that experts follow when they observe, interpret and evaluate information before making a decision. To do this, a supercomputer is required that can process vast quantities of data using Machine Learning (ML) algorithms to search for patterns and insights, from which future predictions can be made. AI algorithms contrast with traditional computer programs, as they are not explicitly programmed by a human programmer, and can continuously learn and improve as they are fed new data.

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6 min read

Dovetail Monthly HR News Roundup #8

By Kelly Frisby on Mar 1, 2021 6:34:31 AM

HR, Employees and the ‘Pursuit of Happiness’

(includes research and insight by Dovetail Software, SHRM, London Business School, Deloitte and Hitachi)

“Many people have the wrong idea of what constitutes true happiness. It is not attained through self-gratification, but through fidelity to a worthy purpose.”
Helen Keller

Inspired by SHRM’s and London Business School’s (LBS) post, How to Be Happier at Work, this month’s Dovetail HR News Roundup focuses on employee happiness. Learning the ‘happiness skill’, and the links between employee happiness and productivity, the Future of Work and artificial intelligence (AI), are all explored as ways of boosting employee happiness and company performance.

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6 min read

Dovetail Monthly HR News Roundup #7

By Kelly Frisby on Jan 31, 2021 9:51:59 AM

Organizational Transformation, Employee Experience, HR Jobs of the Future, and Artificial Intelligence (AI) in HR

(includes research by Dovetail Software, Gartner, Deloitte, Oracle and McKinsey)

The yin and yang of life and work has changed forever. The COVID-19 pandemic has dramatically changed the way we work, rest and play, which is unlikely to be reversed in the short to medium term. Mask wearing, remote working and virtual learning are our new daily habits. 

That’s why in this month’s Dovetail HR News Roundup we highlight the transformational effects of the COVID-19 pandemic on organizations,  their employees and HR. Employee Experience design thinking, new workforce environments, Employee Vaccination Tracking, and AI technology for HR, are just some of the ideas and concepts you'll find in this month's issue.

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18 min read

The Ultimate Guide to Employee Experience (EX) Technology in a COVID-19 World

By Kelly Frisby on Jan 15, 2021 4:44:45 PM


Introduction to the Employee Experience

Imagine what the employee’s experience at work would be like if HR Services, and the technology that supports them, didn’t exist. A picture of employees with a multitude of questions and requests going unanswered comes to mind: employees, in need of assistance for a variety of issues and concerns, feeling frustrated and annoyed. Throw-in antiquated workplace technology, and the employee's experience at work would be dire, with the likely outcomes of lower employee productivity, deteriorating morale among the workforce, and higher employee turnover. 

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5 min read

Dovetail Monthly News Roundup for HR Professionals #6 - Happy New Year!

By Kelly Frisby on Jan 4, 2021 10:10:02 AM

2021: A New Beginning


In this month’s Dovetail Monthly News Roundup, we would like to start by wishing you a very Happy New Year, and look forward to a new beginning in 2021!

This issue takes a look at:

  • the do's and don’ts of Diversity, Equity & Inclusion (DEI) strategic planning
  • the Sapient Insights 2020 - 2021 HR Systems Survey whitepaper
  • the emergence of “Superteams”, a trend identified by Deloitte in their 2021 Human Capital Trends Report, and the use of AI Chabots as HR virtual assistants for employees
  • Brian Kropp’s (Gartner) predictions for HR in 2021
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8 min read

Dovetail Monthly News Roundup for HR Professionals - Nov 2020

By Kelly Frisby on Dec 2, 2020 1:57:37 PM

The Times They Are A-Changin'

Society is changing and businesses will have to too. That was one of the key messages at Gartner's virtual IT Symposium/Xpo EMEA held in November.

Speaking on Gartner’s Top Strategic Predictions for 2021 and Beyond, Daryl Plummer, Distinguished VP Analyst at Gartner, said that by 2024, 30% of major organizations will use a new 'voice of society' metric to act on societal issues and assess the impacts to their business performance. “Being tone deaf to societal issues can hurt, and a brand can go away overnight”, Daryl added, before mentioning the almost overnight demise of the Uncle Ben's brand, directly resulting from societal pressure.

"You better start swimming or you'll sink like a stone"
Bob Dylan

Recent dramatic changes in public (and employee) opinion around issues such as Public Health, Diversity, Equity & Inclusion, and Climate Change, as well as large scale social and political unrest, are accelerating transformation within organizations, as businesses respond to the pressures for change.

In this month's issue of Dovetail's HR News Roundup, we take a closer look at the latest research and insight about the 'big' external pressures that are driving change within organizations today:

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3 min read

What is Employee Live Chat?

By Kelly Frisby on Nov 11, 2020 5:55:49 PM

Employee Live Chat is an application that allows you to instantly communicate with your employees in real-time when they visit your internal website. If the website is an Employee Portal, also known as an HR Portal, communications between employees and HR is enhanced, improving the delivery of HR Services.

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6 min read

Dovetail Monthly News Roundup for HR Professionals

By Kelly Frisby on Nov 4, 2020 9:38:42 AM

In this month’s Dovetail News Roundup, we've selected a range of topics that are at the top of mind for HR professionals today. From the new 'employment deal' and answers to common coronavirus questions, to the latest evidence on diversity in the workplace and the distractions of employees talking politics in the workplace, you'll discover a plethora of new and original content, that will keep you up-to-date with what's happening in the world of HR and beyond.

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7 min read

Dovetail Monthly News Roundup for HR Professionals

By Kelly Frisby on Oct 2, 2020 1:25:40 PM

In this month’s Dovetail News Roundup, we shine a light on several prominent, newsworthy topics that are currently having impact in the HR world, including: 

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6 min read

COVID-19 Monthly Update for HR - September 2020

By Kelly Frisby on Oct 2, 2020 1:21:05 PM



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8 min read

10 Reasons Why Your Organization Needs Employee Relations Software Today

By Kelly Frisby on Sep 30, 2020 9:43:32 AM



Are you looking to create, maintain and improve 'employer-employee' relations in your organization? Are you placing greater emphasis on helping line managers establish trust-based relationships with the individuals in their teams? Perhaps you have difficulty tracking employee investigations and sticking to ER case deadlines? Is the COVID-19 pandemic placing a strain on the employer-employee relationship, causing new issues to arise, making the management of Employee Relations more complex?

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6 min read

COVID-19 Monthly Update for HR - August 2020

By Kelly Frisby on Sep 4, 2020 7:27:41 AM



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9 min read

Dovetail Monthly News Roundup for HR Professionals

By Kelly Frisby on Sep 2, 2020 1:40:41 PM



It's in Your Hands:

A Workforce That Is as Diverse as the Hands That Built It


Do you want to fight inequality in the workplace? Is building a diverse workforce at the top of your organization's agenda? In this month's News Roundup we lead with the Society for Human Resource Management's (SHRM) Together Forward @Work campaign, which aims to fight racial inequality in the workplace. SHRM believe its members, and the wider HR and business community, can bring their unique professional talents together to stand against all forms of social injustice. Citing new and original research, they claim the answer is "in your hands"

Of course, the coronavirus is never far from the top of our minds. And recovering from its effects is the focus of the authors of the Deloitte report, Workforce Strategies for Post-COVID-19 Recovery.

The authors believe the biggest challenge facing organizations during the recovery is the tension between preparing for a return to work and rethinking work. Read their report to discover how your organization can move beyond crisis response, towards strategies that accelerate recovery. 

Jason Averbook (CEO and Co-founder at Leapgen, a global digital transformation consultancy) outlines 5 radical resets for our new world of work, in his Human Resource Executive article, which have been caused by the radical disruption that occurred this year. Read his article to find out more about these 'resets' and the 'rewiring' of the organization to empower the individual in the workplace. Or join his 5 Radical Resets Webinar on Tuesday September 8, 9:00 am PT / 12:00 ET.

In the HR Director, a UK based magazine for HR professionals, discover 50 Tips to Find Work/Life Balance When Working Remotely. Don’t be embarrassed about interruptions says author, Michelle Duval - dogs, kids or shirtless husbands will eventually make an entrance on a video call, no matter what you do! Michelle's answer is 'to just laugh it off and don’t get stressed'. 

In this month's Book Corner you'll find 6 books that will help you progress in your career. Our choice is HR From the Outside In: Six Competencies for the Future of Human Resources, by Dave Ulrich, Jon Younger, Wayne Brockbank and Mike Ulrich because it helps HR professionals get the skills they need to be successful in the future.

Dave Ulrich came to prominence when his model that explains how to drive efficiency in HR operations (which became known as the Ulrich Model) was adopted among corporations throughout the world. In his, and his coauthors', latest book, six core competencies (that the successful HR professional needs today) are identified. They include 1) Strategic Positioner, 2) Credible Activist, 3) Change Champion, 4) HR Innovator & Integrator, 5) Capability Builder and 6) Technology Proponent. It's an interesting and thought-provoking read throughout. Why not pick up a book today, and get started on gaining a new competency, or two, before the end of year? 

Fun for all the family is Bupa's aim with their Fun Activities to Do with Your Children During COVID-19 article. It's a perfect read for those racking their brains for ideas on how to keep the little ones entertained during COVID-19. Our favorite's cooling off with a water fight!

And finally, a couple of articles by Dovetail:

Read these posts for insights on how to improve the performance of remote working teams, and to understand how health screening and contact tracing technology can help your organization protect its employees as they return to work.


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5 min read

What is Contact Tracing?

By Kelly Frisby on Aug 14, 2020 10:36:13 AM

Contact Tracing is a solution for investigating, tracing and preventing the spread of infectious diseases. It involves combining the expertise and capabilities of human Contact Tracers, who are accomplished communicators and skilled in contact tracing techniques and ethical standards, privacy laws and confidentiality regulations, with the latest in advanced contact tracing technology.

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8 min read

COVID-19 Monthly Update for HR (July 2020)

By Kelly Frisby on Aug 5, 2020 8:59:01 AM



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5 min read

New! Dovetail Monthly Newsletter - July 2020 Edition

By Kelly Frisby on Aug 5, 2020 8:57:29 AM



Introducing the all new Dovetail Monthly News Roundup for 'on the go' HR professionals.

Containing the latest thought-provoking research, articles and blog posts, on topics as diverse as rethinking the employee experience (McKinsey), accelerated digital transformation, and the future of work, as well as industry insights, you'll be able to stay up to speed with the latest thinking in HR. 

Continuing education is also a theme, with recommendations for HR-related books and courses. Check out the most recent HR books to hit the shelves.

And don't miss our Culture & Entertainment section. This week why not take a virtual Essentials Tour of the Art Institute Chicago, and experience, from a new angle, some of the finest artworks by Chagall, Seurat and Hopper.  

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2 min read

What is Workflow Automation?

By Kelly Frisby on Jul 28, 2020 3:19:06 PM


Workflow Automation refers to software technology that automates the series of actions through which a piece of work passes from initiation to completion, eliminating manual steps that are often time-consuming, error-prone and duplicated.

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6 min read

5 Reasons Why HR Technology Helps Your Remote Working Teams Perform Better

By Kelly Frisby on Jul 24, 2020 4:42:17 PM

"Dovetail was an instrumental tool during the switch to remote working, caused by the COVID-19 pandemic. During COVID-19 when HR staff went remote, Dovetail was utilized much heavier (than before), and even became a main tool that we used for the unfortunate reduction in force process we had. It helped get those employees who were impacted their answers quickly and documented."

Tina Aquilini-Batten, HR Operations Manager at Tower Health

Are you developing strategies to protect and communicate with your employees as they return to the workplace? Has your HR Services team recently become a remote working team? Do they have the right tools in place to carry out their activities effectively? And, as an HR leader, do you have the Reporting & Analytics technology in place to ensure you can manage your team’s performance?

If you’re managing HR services using outdated technology, such as spreadsheet trackers and a shared inbox, it’s likely the transition to remote work has not been smooth sailing. All the usual pain points, such as losing track of employee cases, lack of workload visibility, and the time-consuming collation of data for reporting, are all exacerbated when taking your team remote, that is, unless you have the right Cloud-based tools in place.

Tools like HR Case Management, Employee Portal, HR Knowledge Management and HR Reporting & Analytics include features and benefits that enable HR teams to effortlessly make the transition to home working.

Read below to discover 5 reasons why HR Services technology can help your teams perform better in a remote working environment:

 

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7 min read

COVID-19 HR Weekly Update #14

By Kelly Frisby on Jul 14, 2020 12:32:53 PM

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11 min read

6 Reasons Why Your Company Needs a COVID-19 Contact Tracing Solution Today

By Kelly Frisby on Jul 10, 2020 11:57:00 AM

Are you developing strategies to protect your employees as they return to the workplace? If your business operates in a sector where staying in business means staff having to go back into offices or onsite, then this blog post is for you! 

Our research shows that as lockdown eases, there is an expectation among many companies that a large proportion of workers from across many sectors of the economy will return to the workplace. Recent surveys by CNBC of senior technology sector executives, indicate that as many as 50% of employees, and potentially more, will return to the workplace in September. The coming shift back to the office for many workers was also indicated by Chief Financial Officers in a May survey of the CNBC Global CFO Council. For companies whose employees are going back onsite, it is the priority to put health and safety procedures in place to protect employee safety.

There will be many things to consider, such as:

  • reviewing the workplace to ensure employees can maintain a safe distance between each other
  • determining how to manage meetings, interviews and other interactions and what arrangements need to be made about communal areas, such as canteens or kitchen areas
  • and perhaps even the staggering of working hours, so that not all employees are onsite at the same time

However, even though these matters are all important, the most crucial aspect to resolve is what should your organization do if an employee, or multiple employees, become infected with COVID-19? How can you take care of their well-being and limit the spread of the virus among your workforce and the wider community?

One way to mitigate these risks is to deploy a Contact Tracing solution that aims to reduce the spread of COVID-19 among your workforce.

Contact tracing is defined by the World Health Organization (WHO) as follows:

Contact tracing is the process of identifying, assessing, and managing people who have been exposed to a disease to prevent onward transmission. When systematically applied, contact tracing will break the chains of transmission of COVID-19 and is an essential public health tool for controlling the virus.

We believe companies that combine this process with the latest contact tracing technology, can take control of protecting their employees and business(es) today, without the need to wait for government intervention (See reason 6 below). But that's not the only reason. Read below for our 6 reasons why your organization needs to adopt a Contact Tracing solution now.

(*Note: In the case of universities, the same applies to students coming back to work and campus safely).

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8 min read

COVID-19 HR Weekly Update #13

By Kelly Frisby on Jul 6, 2020 2:51:39 PM

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9 min read

COVID-19 HR Weekly Update #12

By Kelly Frisby on Jun 30, 2020 10:00:29 AM

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15 min read

The Ultimate Guide to COVID-19 Contact Tracing

By Kelly Frisby on Jun 25, 2020 2:56:59 PM

We cover the following topics in this article:

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8 min read

COVID-19 HR Weekly Update #11

By Kelly Frisby on Jun 23, 2020 1:00:49 PM

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7 min read

COVID-19 HR Weekly Update #10

By Kelly Frisby on Jun 16, 2020 11:03:38 AM

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7 min read

COVID-19 HR Weekly Update #9

By Kelly Frisby on Jun 8, 2020 2:53:53 PM

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7 min read

COVID-19 HR Weekly Update #8

By Kelly Frisby and Kane Frisby on Jun 2, 2020 2:06:08 PM

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6 min read

COVID-19 HR Weekly Update #7

By Kelly Frisby and Kane Frisby on May 26, 2020 4:53:04 PM

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6 min read

COVID-19 HR Weekly Update #6

By Kelly Frisby and Kane Frisby on May 19, 2020 1:57:16 PM

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7 min read

COVID-19 HR Weekly Update #5

By Kelly Frisby and Kane Frisby on May 12, 2020 1:34:52 PM

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7 min read

COVID-19 HR Weekly Update #4

By Kelly Frisby and Kane Frisby on May 5, 2020 3:58:01 PM

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4 min read

COVID-19 HR Weekly Update #3

By Kelly Frisby and Kane Frisby on Apr 28, 2020 2:54:03 PM

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8 min read

COVID-19 HR Weekly Update #2

By Kelly Frisby and Kane Frisby on Apr 24, 2020 4:11:57 PM

We have been tracking our customers’ COVID-19 data for 7 weeks now. Each week the coronavirus-related case data (employee questions, inquiries and requests) and conversations with our customers reveals new trends, insights, and stories that enable us, and HR teams, to understand what is happening as a result of the impact of the coronavirus pandemic on organizations and their employees.

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4 min read

Coronavirus: HR Case Management Analysis & Insight for HR Teams - Update #1

By Kelly Frisby and Kane Frisby on Mar 31, 2020 5:06:16 PM

As of the end of March 2020, more than 846,000 cases of COVID-19 have been reported in over 200 countries and territories, resulting in approximately 41,000 deaths. 

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4 min read

What is HR Helpdesk software?

By Kelly Frisby on Mar 12, 2020 11:33:56 AM

Traditionally, HR Helpdesk software was used by HR Service Advisers and their managers to track and manage employee inquiries, issues and questions coming into HR from the business. Employees would call or email HR, and the Adviser would use the HR Helpdesk software to log and track details of the employee’s inquiry. The HR Manager would then use the Reporting functionality to monitor KPIs, such as call volume, number of cases open/ closed, and call handle time. From a technical standpoint, the HR Helpdesk included a software interface (or Console) with searchable Knowledge Base, which enabled HR to search and locate answers to employee questions quickly and efficiently. In recent years, the traditional HR Helpdesk has evolved into a far more sophisticated HR Service Delivery solution. For example, HR Helpdesk software now incorporates an Employee Portal application with ‘self-serve’ functionality, making a searchable Knowledge Base available to all employees.

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25 min read

The Ultimate Guide to HR Case Management

By Kelly Frisby and Kane Frisby on Jan 29, 2020 7:02:25 PM

We cover the following topics in this article:

What is HR Case Management?

HR Case Management enables HR to improve the quality of employee services, by using advanced 'case management' features, such as Case Tracking, Workflow Automation and Reporting & Analytics to track, manage and resolve employee HR/Payroll issues, questions and requests into the HR function.

HR Case Management enables communication with employees across all channels, including email, self service, phone, and Live ChatThe word “Case” is the name of the record used in the HR Case Management system to track an employees’ conversation with HR. It does this by collating items such as notes, emails, phone calls, live chats, attachments, tasks and more into a single view.

HR Case Management is also commonly referred to as an HR Ticketing system and/or HR Helpdesk.

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2 min read

Dovetail Builds Relationships with Customers and Prospects at Workday Rising US 2019

By Kane Frisby on Dec 6, 2019 1:31:13 PM

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3 min read

Getting to know you at Workday Rising Milan 2019

By Kelly Frisby on Dec 5, 2019 5:16:47 PM

Almost 300 Workday Customers and Prospects visited Workday Certified Select Partner Dovetail’s exhibition stand at Workday Rising Milan in November 2019.

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9 min read

What is an Employee Portal?

By Kane Frisby on Nov 7, 2019 11:08:47 AM

An Employee Portal, sometimes known as an HR Portal, is an online employee engagement platform that puts a range of HR services at the employee’s fingertips. From providing employees with access to helpful HR content and self-service functionality that answers their questions, to Live Chat and case tracking, an Employee Portal enhances the employee service experience, which increases employee satisfaction and engagement levels. It is also a communications and change management tool, enabling HR to effectively engage with their employees and support the management of change and development within the organization. Additional benefits include increased workforce productivity and greater efficiency of HR operations.

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6 min read

What is Knowledge Management in HR?

By Kane Frisby on Oct 25, 2019 11:36:38 AM

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5 min read

What is HR Service Delivery? (and top 5 benefits in 2021)

By Kane Frisby on Oct 7, 2019 3:27:35 PM

Diagram 1 - Dovetail Multi-Tiered HR Service Delivery Operating Model

HR Service Delivery is the HR function responsible for providing employees and line managers with a wide range of services, including (among many others) payroll processing, employee benefits and onboarding. 

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3 min read

Top 5 Benefits of Service Level Agreements (SLA) in HR Service Delivery for 2020

By Kane Frisby on Sep 16, 2019 10:56:57 PM

Do you use an HR Case Management or HR Helpdesk tool to enable HR to deliver services to your employees? Are you benefiting from the HR Service Level Agreements (SLA) functionality that these systems provide? If not, you are missing an opportunity to improve services for your employees and increase HR productivity.

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3 min read

10 Ways Dovetail Improved HR Service Delivery for Its Customers

By Kane Frisby on Sep 4, 2019 11:05:49 AM

In our previous post we mentioned how our senior leadership team have been focused on three key objectives. Towards that initiative here are the 10 ways Dovetail has improved HR Service Delivery over the past 12 months for our customers:

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2 min read

Dovetail Launches new Website and HR Blog - Updated 2020!

By Kane Frisby on Sep 3, 2019 3:38:59 PM

Today we are excited to announce the launch of our new company website and HR Blog. The new Dovetail website is part of a wider initiative that started internally here in September 2018. The focus of the program revolves around three key objectives:

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