About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Working with the best
partners around the globe
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Fancy a career with Dovetail?
If you are a rockstar...
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Dovetail Flair

Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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dovetail security & privacy
Dovetail Flair

Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
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Dovetail HR Dog
Dovetail Flair

Kane Frisby

Chief Operating Officer

Kane is responsible for creating, communicating, executing, and sustaining Dovetail’s key strategic initiatives.

Recent Posts

3 min read

Great things happen when you love💝your customer as much as we do - they love you back!

By Kane Frisby on Mar 8, 2023 8:15:58 AM

The G2 review site is an amazing source of feedback on vendors globally, and for us here at Dovetail there is nothing better than hearing feedback from customers.

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2 min read

ChatGPT's take on HR Technology: Transforming the Way We Manage People

By Kane Frisby on Jan 30, 2023 11:54:46 AM

Here is what I asked ChatGPT to generate this blog. How do you think ChatGPT did?

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4 min read

Dovetail Ranked #1 in HR Service Delivery

By Kane Frisby on Oct 28, 2021 3:15:25 PM


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2 min read

Dovetail Builds Relationships with Customers and Prospects at Workday Rising US 2019

By Kane Frisby on Dec 6, 2019 1:31:13 PM

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10 min read

What is an Employee Portal?

By Kane Frisby on Nov 7, 2019 11:08:47 AM

An Employee Portal, sometimes known as an HR Portal, is an online employee engagement platform that puts a range of HR services at the employee’s fingertips. From providing employees with access to helpful HR content and self-service functionality that answers their questions, to Live Chat and case tracking, an Employee Portal enhances the employee service experience, which increases employee satisfaction and engagement levels. It is also a communications and change management tool, enabling HR to effectively engage with their employees and support the management of change and development within the organization. Additional benefits include increased workforce productivity and greater efficiency of HR operations.

Watch the Employee Portal video for a greater understanding of how an Employee Self-service Portal can help your organization.


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7 min read

What is HR Knowledge Management?

By Kane Frisby on Oct 25, 2019 11:36:38 AM

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5 min read

What is HR Service Delivery? (and top 5 benefits in 2023)

By Kane Frisby on Oct 7, 2019 3:27:35 PM

Diagram 1 - Dovetail Multi-Tiered HR Service Delivery Operating Model

HR Service Delivery is the HR function responsible for providing employees and line managers with a wide range of services, including (among many others) payroll processing, employee benefits and onboarding. 

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3 min read

Top 5 Benefits of Service Level Agreements (SLA) in HR Service Delivery (Updated for 2023)

By Kane Frisby on Sep 16, 2019 10:56:57 PM

Do you use an HR Case Management or HR Helpdesk tool to enable HR to deliver services to your employees? Are you benefiting from the HR Service Level Agreements (SLA) functionality that these systems provide? If not, you are missing an opportunity to improve services for your employees and increase HR productivity.

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3 min read

10 Ways Dovetail Improved HR Service Delivery for Its Customers

By Kane Frisby on Sep 4, 2019 11:05:49 AM

In our previous post we mentioned how our senior leadership team have been focused on three key objectives. Towards that initiative here are the 10 ways Dovetail has improved HR Service Delivery over the past 12 months for our customers:

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2 min read

Dovetail Launches new Website and HR Blog - Updated 2020!

By Kane Frisby on Sep 3, 2019 3:38:59 PM

Today we are excited to announce the launch of our new company website and HR Blog. The new Dovetail website is part of a wider initiative that started internally here in September 2018. The focus of the program revolves around three key objectives:

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