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3 min read

What Are the Benefits of HR Case Management?

By Kelly Frisby on Sep 28, 2023 8:57:09 AM

If you have been wondering what are the benefits of HR Case Management, you have come to the right place. In this blog post we will detail what the benefits of HR Case Management are and provide a case study example to bring the benefits to life.

Benefits of HR Case Management


1. Streamlined Issue Resolution

A key benefit of HR Case Management is that it facilitates the centralization of all employee-related issues. HR professionals can track, manage, and resolve cases such as grievances, complaints, or requests from a single platform. This streamlines the process, reducing response times and minimizing the risk of issues falling through the cracks. HR Case Management ensures that each case is addressed promptly, fostering a positive workplace environment.

2. Enhanced Data Security and Compliance

In an era of tight data protection regulations, maintaining the confidentiality and security of employee records is paramount. HR Case Management systems provide robust security measures to protect sensitive HR data, ensuring compliance with GDPR, HIPAA, or other relevant regulations. This not only safeguards employee information but also shields your organization from costly legal repercussions.

3. Improved Employee Experience

A smooth and efficient HR process significantly contributes to a positive employee experience. HR Case Management enables employees to submit requests and track their progress, reducing frustration and improving communication. It empowers HR teams to address concerns promptly, ultimately boosting employee morale and engagement.

4. Enhanced Decision-Making

HR Case Management platforms provide valuable insights through data analytics. HR professionals can identify recurring issues, trends, and areas requiring improvement. This data-driven approach enables evidence-based decision-making, helping HR departments to allocate resources effectively and implement proactive solutions to common problems.

5. Efficient Onboarding and Offboarding

Managing the onboarding and offboarding of employees involves numerous tasks and documents. HR Case Management simplifies these processes by providing a structured framework for creating, tracking, and storing relevant documents. This ensures that new hires are quickly integrated into the organization, while departing employees go through a smooth exit process.

6. Cost Savings

Efficiency and automation offered by HR Case Management lead to significant cost savings. Reduced administrative overhead, improved issue resolution, and streamlined processes all contribute to a more cost-effective HR department. This allows organizations to allocate resources where they are needed most, ultimately enhancing their bottom line.

7. Scalability

As organizations grow, their HR needs evolve. HR Case Management systems are scalable, adapting to the changing requirements of your organization. This flexibility ensures that your HR processes can grow in tandem with your business.

8. Employee Self-Service

Modern HR Case Management systems often come with Employee Self-service Portals. These portals empower employees to resolve simple queries or requests independently, freeing up HR personnel to focus on more complex tasks. This self-service feature not only enhances efficiency but also encourages employee empowerment and self-sufficiency.


HR Case Management Is Becoming a Necessity for Businesses

HR Case Management is becoming an ever more necessity for organizations. Its ability to streamline operations, enhance data security, and improve employee experiences is unmatched. The benefits, including cost savings, scalability, and data-driven decision-making, make HR Case Management a pivotal tool for HR departments aiming for success.

Incorporating HR Case Management into your HR operations can be a transformative step toward unlocking efficiency and ensuring your HR department is well-equipped to handle the challenges of the modern workplace. Transform your HR processes and elevate your organization's performance with HR Case Management.

Discover more by reading HR Case Management: The Ultimate Guide.

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3 min read

What is HR Case Management Software?

By Kelly Frisby on Sep 27, 2023 8:35:26 AM

HR Case Management software is a cutting-edge digital solution tailored to the unique needs of HR departments in organizations of all sizes. This sophisticated HR Case Management Software efficiently manages and tracks a diverse range of HR-related cases, inquiries, and requests, serving as a centralized platform to streamline operations and ensure compliance with company policies and relevant regulations.

View this short video to discover the power of HR Case Management.

HubSpot Video


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4 min read

What Is an Example of HR Case Management Software?

By Kelly Frisby on Sep 22, 2023 10:58:36 AM

Introducing an Example HR Case Management Software

In the dynamic world of Human Resources, managing employee cases efficiently is essential. HR professionals are constantly juggling various employee issues, from onboarding and leave requests to disciplinary actions and performance reviews. To streamline these processes and ensure the seamless handling of HR cases, the use of HR Case Management software has become indispensable. In this blog, we'll explore the concept of HR Case Management software and take a deep dive into an example - Dovetail HR Case Management software.


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38 min read

What Are the Types of HR Cases?

By Kelly Frisby on Sep 12, 2023 8:12:07 AM

In the realm of HR Case Management software, HR cases refer to specific incidents, requests, or issues that require HR intervention, tracking, and resolution. These cases types can vary widely in nature and complexity. Here are some common types of HR cases that organizations typically manage using HR Case Management software:

  • Benefits: Cases related to employee benefits such as enrollment, changes, and disputes. This category may also include inquiries about the different types of benefits offered by the organization.
  • Compensation: Various types of HR cases that deal with inquiries or issues related to compensation, bonuses, incentives, or allowances. This could involve disputes over pay, questions about bonus structures, or clarification on allowances.
  • Reward: These case types encompass a range of scenarios related to acknowledging employee achievements and contributions. 
  • Payroll: Types of HR cases that involve Payroll address salary, deductions, tax inquiries, and payment discrepancies, ensuring accurate and timely compensation for employees.
  • Onboarding: Cases related to the hiring process, including orientation and paperwork. This category may cover activities such as employee training, document submission, and initial setup within the organization's systems.
  • Offboarding: Cases that deal with the processes associated with separating employees from the organization. This includes exit interviews, return of company property, and any final paperwork that needs to be completed.
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5 min read

Managing Open Enrollment Benefits Questions With HR Case Management Software

By Kelly Frisby on Aug 30, 2023 10:50:33 AM

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4 min read

HR Ticketing System: Streamline Your HR Service Delivery

By Kelly Frisby on Jul 27, 2023 9:05:04 AM

In the fast-paced world of HR, managing and resolving employee requests and issues promptly is crucial for maintaining a productive and satisfied workforce. However, the traditional methods of managing HR tickets through email or spreadsheets can be time-consuming, prone to errors, and lack transparency. That's where an HR ticketing system comes into play. In this blog post, we'll explore the benefits of implementing an HR ticketing system (also referred to as an HR Case Management system), its key features, and how it can revolutionize your HR Service Delivery for better efficiency and employee satisfaction. 

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14 min read

HR Services Transformation: How Organizations Achieve Success with Dovetail's HR Case Management and Employee Relations Software

By Kelly Frisby on Jul 6, 2023 8:33:33 AM

Enterprise organizations across various industries have recognized the importance of efficient HR Case Management and Employee Relations software to overcome challenges and improve their HR Services and employee experience. Several notable organizations, such as Lenovo, Danone North America, Tower Health, First Midwest Bank, Breakthru Beverage Group, and Northside Hospital, and many others have acquired Dovetail’s HR Case Management or Employee Relations software solutions to address their unique needs. By implementing Dovetail's software, these organizations have achieved significant improvements in productivity, workflow efficiency, workload visibility, reporting capabilities, and the overall employee experience.

Read below to find out why Dovetail customers implemented Dovetail HR Case Management and Employee Relations software. 

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10 min read

Case Study: Northside Hospital Improves HR Services Productivity and Employee Experience With Dovetail HR Case Management

By Kelly Frisby on Jun 22, 2023 12:33:42 PM

The HR Services team at Northside Hospital encountered a common challenge: enhancing the handling of employee questions, inquiries, and requests while prioritizing a positive employee experience. Seeking assistance and guidance, they turned to their Employee Experience platform provider, WTW, who introduced them to Dovetail Software, WTW's strategic partner specializing in HR Case Management.

Topics: case study
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10 min read

Dovetail Monthly HR News Roundup #35

By Kelly Frisby on Jun 9, 2023 9:17:46 AM

Latest HR News: 

Welcome to the Dovetail Monthly HR News Roundup #35, where we bring you the latest updates and insights from the world of HR. In this edition, we cover a wide range of topics including:

  • HR strategy and leadership
  • Headcount growth strategies
  • Essential HR models for HR
  • Overcoming burnout,
  • Latest on employee experience
  • Employee satisfaction stats
  • Generative AI in HR
  • Managing employee complaints
  • HR Case Management case study
  • Employee tags HR Case Management feature video

Read on to find out more.

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15 min read

Case Study: Breakthru Beverage Group Transforms HR Service Delivery With Dovetail HR Case Management and Employee Portal

By Kelly Frisby on Jun 8, 2023 7:06:01 AM

Breakthru Beverage Group had a vision for how HR Services could be delivered to their employees that would be efficient, provide data for management decision making and improve the employee experience. To achieve this, they decided to establish an HR Service Delivery function based on a Multi-tiered HR Shared Services model and acquire the right case management and Employee Portal software to support it. This technology would help a new HR Service Delivery team manage employee questions effectively and improve employee communications. Breakthru chose Dovetail HR Case Management and Employee Portal. Andrew Moss, Vice President of HR Services explains why:

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