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3 min read

What is HR Case Management Software?

By Kelly Frisby on Sep 27, 2023 8:35:26 AM

HR Case Management software is a cutting-edge digital solution tailored to the unique needs of HR departments in organizations of all sizes. This sophisticated HR Case Management Software efficiently manages and tracks a diverse range of HR-related cases, inquiries, and requests, serving as a centralized platform to streamline operations and ensure compliance with company policies and relevant regulations.

View this short video to discover the power of HR Case Management.


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4 min read

What Is an Example of HR Case Management Software?

By Kelly Frisby on Sep 22, 2023 10:58:36 AM

Introducing an Example HR Case Management Software

In the dynamic world of Human Resources, managing employee cases efficiently is essential. HR professionals are constantly juggling various employee issues, from onboarding and leave requests to disciplinary actions and performance reviews. To streamline these processes and ensure the seamless handling of HR cases, the use of HR Case Management software has become indispensable. In this blog, we'll explore the concept of HR Case Management software and take a deep dive into an example - Dovetail HR Case Management software.


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38 min read

What Are the Types of HR Cases?

By Kelly Frisby on Sep 12, 2023 8:12:07 AM

In the realm of HR Case Management software, HR cases refer to specific incidents, requests, or issues that require HR intervention, tracking, and resolution. These cases types can vary widely in nature and complexity. Here are some common types of HR cases that organizations typically manage using HR Case Management software:

  • Benefits: Cases related to employee benefits such as enrollment, changes, and disputes. This category may also include inquiries about the different types of benefits offered by the organization.
  • Compensation: Various types of HR cases that deal with inquiries or issues related to compensation, bonuses, incentives, or allowances. This could involve disputes over pay, questions about bonus structures, or clarification on allowances.
  • Reward: These case types encompass a range of scenarios related to acknowledging employee achievements and contributions. 
  • Payroll: Types of HR cases that involve Payroll address salary, deductions, tax inquiries, and payment discrepancies, ensuring accurate and timely compensation for employees.
  • Onboarding: Cases related to the hiring process, including orientation and paperwork. This category may cover activities such as employee training, document submission, and initial setup within the organization's systems.
  • Offboarding: Cases that deal with the processes associated with separating employees from the organization. This includes exit interviews, return of company property, and any final paperwork that needs to be completed.
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5 min read

Managing Open Enrollment Benefits Questions With HR Case Management Software

By Kelly Frisby on Aug 30, 2023 10:50:33 AM

Managing Open Enrollment Questions in an HR Case Management System

In the fast-paced world of HR management, efficient communication and seamless processes are essential for ensuring employee satisfaction and operational excellence. If your organization is considering transitioning from using traditional methods like Excel spreadsheets and shared inboxes to a cutting-edge HR Case Management Software, managing employee questions about open enrollment benefits becomes significantly easier. In this blog post, we'll explore best practices for leveraging your new HR Case Management Software to streamline open enrollment benefits inquiries and enhance the overall employee experience.

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4 min read

HR Ticketing System: Streamline Your HR Service Delivery

By Kelly Frisby on Jul 27, 2023 9:05:04 AM

In the fast-paced world of HR, managing and resolving employee requests and issues promptly is crucial for maintaining a productive and satisfied workforce. However, the traditional methods of managing HR tickets through email or spreadsheets can be time-consuming, prone to errors, and lack transparency. That's where an HR ticketing system comes into play. In this blog post, we'll explore the benefits of implementing an HR ticketing system (also referred to as an HR Case Management system), its key features, and how it can revolutionize your HR Service Delivery for better efficiency and employee satisfaction. 

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14 min read

HR Services Transformation: How Organizations Achieve Success with Dovetail's HR Case Management and Employee Relations Software

By Kelly Frisby on Jul 6, 2023 8:33:33 AM

Enterprise organizations across various industries have recognized the importance of efficient HR Case Management and Employee Relations software to overcome challenges and improve their HR Services and employee experience. Several notable organizations, such as Lenovo, Danone North America, Tower Health, First Midwest Bank, Breakthru Beverage Group, and Northside Hospital, and many others have acquired Dovetail’s HR Case Management or Employee Relations software solutions to address their unique needs. By implementing Dovetail's software, these organizations have achieved significant improvements in productivity, workflow efficiency, workload visibility, reporting capabilities, and the overall employee experience.

Read below to find out why Dovetail customers implemented Dovetail HR Case Management and Employee Relations software. 

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10 min read

Case Study: Northside Hospital Improves HR Services Productivity and Employee Experience With Dovetail HR Case Management

By Kelly Frisby on Jun 22, 2023 12:33:42 PM

The HR Services team at Northside Hospital encountered a common challenge: enhancing the handling of employee questions, inquiries, and requests while prioritizing a positive employee experience. Seeking assistance and guidance, they turned to their Employee Experience platform provider, WTW, who introduced them to Dovetail Software, WTW's strategic partner specializing in HR Case Management.

Topics: case study
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10 min read

Dovetail Monthly HR News Roundup #35

By Kelly Frisby on Jun 9, 2023 9:17:46 AM

Latest HR News: 

Welcome to the Dovetail Monthly HR News Roundup #35, where we bring you the latest updates and insights from the world of HR. In this edition, we cover a wide range of topics including:

  • HR strategy and leadership
  • Headcount growth strategies
  • Essential HR models for HR
  • Overcoming burnout,
  • Latest on employee experience
  • Employee satisfaction stats
  • Generative AI in HR
  • Managing employee complaints
  • HR Case Management case study
  • Employee tags HR Case Management feature video

Read on to find out more.

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15 min read

Case Study: Breakthru Beverage Group Transforms HR Service Delivery With Dovetail HR Case Management and Employee Portal

By Kelly Frisby on Jun 8, 2023 7:06:01 AM

Breakthru Beverage Group had a vision for how HR Services could be delivered to their employees that would be efficient, provide data for management decision making and improve the employee experience. To achieve this, they decided to establish an HR Service Delivery function based on a Multi-tiered HR Shared Services model and acquire the right case management and Employee Portal software to support it. This technology would help a new HR Service Delivery team manage employee questions effectively and improve employee communications. Breakthru chose Dovetail HR Case Management and Employee Portal. Andrew Moss, Vice President of HR Services explains why:

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7 min read

HR Case Management Software: Benefits and Best Practices

By Kelly Frisby on May 24, 2023 6:28:05 PM

HR departments have many critical functions, and one of them is managing cases that are submitted to the department. Over the years, HR Case Management has become increasingly important in providing a positive employee experience as it is an indispensable tool for ensuring efficient and effective management of employee questions, inquiries and requests. In this blog post, we will look at the different types of HR cases, the benefits of HR case management software, and best practices.

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