Today, organizations must be agile and responsive to the needs and aspirations of their employees. One critical aspect of this is managing job change requests effectively. Whether initiated by employees or managers, job change requests can significantly impact employee satisfaction, productivity, and retention. To ensure a smooth and efficient process, many HR departments turn to HR case management software. In this blog post, we will explore how HR case management software can help you manage job change requests seamlessly and optimize your HR processes for success.

In the realm of HR Case Management software, HR cases refer to specific incidents, requests, or issues that require HR intervention, tracking, and resolution. These cases types can vary widely in nature and complexity. Here are some common types of HR cases that organizations typically manage using HR Case Management software:

• Benefits: Cases related to employee benefits such as enrollment, changes, and disputes. This category may also include inquiries about the different types of benefits offered by the organization.
• Compensation: Various types of HR cases that deal with inquiries or issues related to compensation, bonuses, incentives, or allowances. This could involve disputes over pay, questions about bonus structures, or clarification on allowances.
• Reward: These case types encompass a range of scenarios related to acknowledging employee achievements and contributions. 
• Payroll: Types of HR cases that involve Payroll address salary, deductions, tax inquiries, and payment discrepancies, ensuring accurate and timely compensation for employees.
• Onboarding: Cases related to the hiring process, including orientation and paperwork. This category may cover activities such as employee training, document submission, and initial setup within the organization's systems.
• Offboarding: Cases that deal with the processes associated with separating employees from the organization. This includes exit interviews, return of company property, and any final paperwork that needs to be completed.

Enterprise organizations across various industries have recognized the importance of efficient HR Case Management and Employee Relations software to overcome challenges and improve their HR Services and employee experience. Several notable organizations, such as Lenovo, Danone North America, Tower Health, First Midwest Bank, Breakthru Beverage Group, and Northside Hospital, and many others have acquired Dovetail’s HR Case Management or Employee Relations software solutions to address their unique needs. By implementing Dovetail's software, these organizations have achieved significant improvements in productivity, workflow efficiency, workload visibility, reporting capabilities, and the overall employee experience.

Read below to find out why Dovetail customers implemented Dovetail HR Case Management and Employee Relations software. 

Latest HR News: 

Welcome to the Dovetail Monthly HR News Roundup #35, where we bring you the latest updates and insights from the world of HR. In this edition, we cover a wide range of topics including:

• HR strategy and leadership
• Headcount growth strategies
• Essential HR models for HR
• Overcoming burnout,
• Latest on employee experience
• Employee satisfaction stats
• Generative AI in HR
• Managing employee complaints
• HR Case Management case study
• Employee tags HR Case Management feature video

Read on to find out more.

Breakthru Beverage Group had a vision for how HR Services could be delivered to their employees that would be efficient, provide data for management decision making and improve the employee experience. To achieve this, they decided to establish an HR Service Delivery function based on a Multi-tiered HR Shared Services model and acquire the right case management and Employee Portal software to support it. This technology would help a new HR Service Delivery team manage employee questions effectively and improve employee communications. Breakthru chose Dovetail HR Case Management and Employee Portal. Andrew Moss, Vice President of HR Services explains why:

HR departments have many critical functions, and one of them is managing cases that are submitted to the department. Over the years, HR Case Management has become increasingly important in providing a positive employee experience as it is an indispensable tool for ensuring efficient and effective management of employee questions, inquiries and requests. In this blog post, we will look at the different types of HR cases, the benefits of HR case management software, and best practices.

Latest HR News: Gen Z Unhappiness, AI Disruption, HR Transformation, and Case Study on How Lenovo Improved HR Services With HR Case Management Software

Here's your latest issue of Dovetail's Monthly News Roundup. This edition covers a range of topics, including news on the diverse generations in the workforce, AI in HR, and HR transformation. Gen Z workers are reportedly unhappy, and HR leaders are urged to focus on creating a better employee experience. Additionally, ESG initiatives matter to younger generations, while older workers are being overlooked in favor of younger, tech-savvy candidates. The impact of AI on HR tech and the HR function itself is also discussed, along with the latest HR trends and best practices from top organizations worldwide. Finally, a case study reveals how Lenovo improved global HR services with Dovetail HR Case Management software.

Streamlining HR Service Delivery with Dovetail HR Software: An Essential Solution for Organizational Success

HR Service Delivery is an essential aspect of an organization's success. However, the growing complexities of HR processes and the need to streamline them can be challenging. Dovetail HR Service Delivery software provides an effective solution to help organizations optimize their HR Service Delivery. In this blog post, we explore 10 benefits of Dovetail HR Service Delivery software and how it can help companies improve their HR processes, resulting in improved employee experience, increased productivity, and reduced costs.