Results from Sapient Insights Group, one of the HR industry’s most trusted independent HR technology research firms, show Dovetail leading across all three enterprise categories: HR Service Delivery Portals, Content Management, and Help Desk
By Kelly Frisby on Sep 29, 2025 7:11:11 AM
Results from Sapient Insights Group, one of the HR industry’s most trusted independent HR technology research firms, show Dovetail leading across all three enterprise categories: HR Service Delivery Portals, Content Management, and Help Desk
By Kelly Frisby on Aug 26, 2025 2:36:10 PM
The way HR teams learn is changing. Sometimes you want a quick hit to see how something works. Other times you want to dive deep and really understand the details. That’s why we’ve designed the Dovetail YouTube channel, @DovetailHR, to meet HR professionals where they are, with content that ranges from bite-sized explainers under a minute, to full-length sessions running nearly an hour.
By Kelly Frisby on Jul 15, 2025 7:53:01 AM
Senior HRIS professionals are at the forefront of HR transformation. Tasked with architecting HR technology ecosystems, optimizing systems performance, and ensuring a seamless experience for both HR teams and employees, these leaders require more than just functional tools, they need platforms that deliver speed, scale, security, and strategic value.
Dovetail’s HR Service Delivery software is designed specifically with HRIS leaders in mind, combining robust case management, workflow automation, real-time analytics, and AI-powered self-service to streamline operations and enhance the employee experience across the enterprise.
By Kelly Frisby on Jun 6, 2025 10:52:21 AM
By Kelly Frisby on Jun 2, 2025 10:22:38 AM
HR Service Delivery is no longer just about handling employee questions - it’s about delivering a seamless, data-informed, scalable experience that empowers employees, reduces workload for HR teams, and aligns with company strategy.
Across industries - from healthcare to technology to manufacturing - Dovetail Software is powering this transformation. Drawing from real-world HR Service Delivery case studies, this blog explores how Dovetail’s clients are achieving measurable results by modernizing their HR operations with HR case management, employee portals, and knowledge systems.
By Kelly Frisby on May 29, 2025 8:30:33 AM
Modern HR Service Delivery replaces fragmented, inbox-based support with a unified, tech-enabled framework built on five pillars: HR Case Management, an Employee Portal, an HR Knowledge Base, Live Chat, and an AI Copilot. This model enables self-service, enforces SLAs, automates workflows, and generates actionable insights. According to McKinsey:
“Companies that restructure their operating models and invest in digital capabilities can achieve sustainable cost reductions of 20 to 40 percent.”
In HR, this translates to faster service, lower ticket volumes, and improved employee satisfaction—as demonstrated by Danone US of Dovetail Software in their 2023 rollout. This guide explores each pillar, quantifies impact, and outlines a phased implementation roadmap.
By Kelly Frisby on May 7, 2025 7:48:15 AM
HR Service Delivery has emerged as a strategic cornerstone for organizations navigating today’s complex workplace. Far from a back-office concern, effective HR Service Delivery directly influences employee satisfaction, productivity, and even business performance. In this whitepaper, we explore why modern HR Service Delivery is critical for success, where legacy systems fall short, and how Dovetail Software – a platform purpose-built for HR – is redefining service delivery. We’ll examine the key capabilities required in a modern HR Service Delivery platform, highlight proof points such as industry rankings and customer outcomes, and discuss how trends like hybrid work and AI make a robust HR service infrastructure more essential than ever. The evidence will show that Dovetail stands out as a clear leader in this space, enabling organizations to future-proof their HR operations and treat HR Service Delivery as the strategic infrastructure it truly is.
By Kelly Frisby on Apr 28, 2025 7:03:07 AM
HR teams face mounting pressure to deliver faster, better, and more consistent services to employees. Employees today expect the same seamless, intuitive experiences from HR that they receive from consumer technology. Yet many organizations still struggle with outdated methods, siloed systems, and inefficient processes that slow down service delivery and negatively impact both the employee experience and organizational performance.
By Kelly Frisby on Aug 13, 2024 8:50:25 AM
Welcome to an insightful exploration of the Dovetail HR Copilot, a groundbreaking tool designed to enhance and streamline HR services through the power of artificial intelligence. In this blog post, we will walk you through various scenarios that highlight the capabilities of the Dovetail HR Copilot, demonstrating how it can transform your HR experience.
By Kelly Frisby on May 6, 2024 10:57:36 AM
In the ever-evolving landscape of Human Resources technology, Dovetail Software has introduced a significant innovation with the launch of Dovetail HR Copilot, built using the latest techniques in GenAI. This new addition to Dovetail's range of HR Service Delivery software products stands out as a sophisticated tool designed to revolutionize how HR departments interact with and support their workforce.
Dovetail HR Copilot merges advanced AI capabilities with user-centric features to enhance the HR experience at multiple levels.
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