This article provides a summary of key findings from Dovetail Software’s HR Service Delivery Pulse Survey. Readers can download the full survey report for complete results, charts, and detailed analysis.
Key Takeaways
- Among survey respondents, HR Service Delivery is most commonly managed using inboxes, spreadsheets, or repurposed tools rather than dedicated platforms
- Ease of use and employee self-service emerge as the most frequently cited priorities when respondents evaluate HR technology
- HR Service Delivery challenges are primarily operational, including slow system changes, integration difficulties, and limited insight
- Respondents most often want simpler employee experiences, practical automation and AI support, and better reporting