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4 min read

Dovetail Ranked #1 in HR Service Delivery

Oct 28, 2021 3:15:25 PM


Figure 60 Voice of the Customer HR Service Delivery - Vendor Satisfaction & User Experience Ratings

Earlier this week Dovetail was ranked #1 for HR Service Delivery by the 24th annual edition of the Sapient Insights 2021-2022 HR Systems Survey.

The HR Systems Survey from Sapient Insights Group, is an annual comprehensive research report on the current and future state of HR systems and strategy. 

This innovative research effort, led by Stacey Harris, Chief Research Officer at Sapient Insights Research Group, focuses on high-impact HR organizations, enterprise HR technology, and key practices across the talent management spectrum. The HR Systems Survey was conducted between May 2021 and July 2021, covering over 2,100 unique organizations across 52 countries representing a total workforce of 33 million employees and contingent worker ; 35% of the surveyed organizations had a global presence. HR Professionals anonymously assess strategy, outcomes, user experience, vendor satisfaction, vendor successes, and gaps within their current HR Technology Solutions and strategies. 

Key Themes throughout the HR Systems Survey:

  • Business of HR Systems in 2021
  • Impact on the implementation of an HR System Strategy on Business Outcomes
  • Voice of the Customer Section: Practitioners’ input on their current systems and future state of HR System solutions and applications
  • Achieving Change with HR Systems

Figure 139 Individual Participation by Role 2021

The survey uses an HR Systems Adoption Blueprint that is arranged around 6 primary categories of enterprise HR systems applications:

  1. Core HR management
  2. Service delivery
  3. Time management
  4. Analytics and planning
  5. Emerging technology
  6. Talent management

Figure 17 HR Systems Adoption Blueprint

Within each section there is a summary of the applications/ modules typically found in that area, along with a list of vendors offering those applications. Below you can see typical applications found within HR Service Delivery technology.

Figure 55 Current Applications Comprising HR Service Delivery

The section then focuses on the voice of the customer. Survey participants were asked to rate their vendor in relation to their user experience and vendor satisfaction.

Figure 40 Sapient Insights 4 Key Areas of Customer Feedback & Analysis

The results of the User Experience and Vendor Satisfaction are presented within a performance box layout, showcasing the vendors that were rated the highest within their category. 

And, the results are clear!

Dovetail leads the HR Service Delivery technology space, ranking #1 for User Experience and #1 for Vendor Satisfaction:


Figure 60 Voice of the Customer HR Service Delivery - Vendor Satisfaction & User Experience Ratings

“Dovetail experienced considerably increased ratings last year, most likely due to substantial investments in its user experience and analytics capabilities in 2019. Under the expanded definition, Dovetail receives the highest average ratings for both VS and UX this year, followed by Ceridian Dayforce, UKG Employee Voice, Workday, and CultureAmp to round out the top 5 in both VS and UX categories (see Figures 61 and 62).”

Source : Sapient Insights 2021–2022 HR Systems Survey Research, 24th Annual Edition, Sapient Insights Group / Stacey Harris, Sheryl Herle & Kimberly Fletcher, 2021

Figure 61 Top 5 HRSD Solutions Vendor Satisfaction Scores (based on a scale of 1-lowest to 5-highest)

Figure 62 Top 5 HRSD Solutions User Experience Scores (based on a scale of 1-lowest to 5-highest)

Get your complimentary copy of the Sapient Insights 2021-2022 HR Systems Survey!

We feel honored to see these results. We have the best customers in the world who rely on Dovetail to provide a first class employee experience to their workforce 365 days a year. Our mission has always been to delight our customers, and now our customers have delighted us!

Contact us today to see why HR Practitioners have voted Dovetail the #1 HR Service Delivery Application and Vendor for 2021-2022; we would love to talk with you and discuss how your employees and HR team can experience Dovetail.

I want a demo of the #1 ranked HR Service Delivery application as voted by HR  Practitioners
Kane Frisby
Written by Kane Frisby

Chief Operating Officer

Kane is responsible for creating, communicating, executing, and sustaining Dovetail’s key strategic initiatives.

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