Breakthru Beverage Group had a vision for how HR Services could be delivered to their employees that would be efficient, provide data for management decision making and improve the employee experience. To achieve this, they decided to establish an HR Service Delivery function based on a Multi-tiered HR Shared Services model and acquire the right case management and Employee Portal software to support it. This technology would help a new HR Service Delivery team manage employee questions effectively and improve employee communications. Breakthru chose Dovetail HR Case Management and Employee Portal. Andrew Moss, Vice President of HR Services explains why:

“We’ve had such great success since we implemented Dovetail. It's completely changed the way my team works and made us much more efficient and improved the employee experience. It’s just been great.”

Contractor Resource Center Manager

This case study explains how one of Dovetail Software’s customers, a Mutual Insurance Company, streamlined its Contractor Resource Center (CRC) and enhanced the employee experience by implementing Dovetail HR Case Management software. The CRC manages 2,000 contractors and an annual spend of $100 to $150 million, but its shared email mailbox led to inefficiency and confusion. Dovetail HR Case Management Software improved their productivity by enabling the CRC to track and manage its workload better. Dovetail also made it easier to onboard contractors efficiently. The implementation process was straightforward, and the software enabled the team to focus on being more strategic.

Learn how Dovetail helped the CRC manager and team become more productive, streamline its communications, and provide clear workload visibility. 

Discover the Benefits of Employee Relations Case Management Software for Your Organization

Employee relations case management software also referred to as labor relations or HR Case Management software (and even as an employee relations tracking system), is a digital HR tool that helps Employee Relations teams investigate, manage and track employee and labor relations issues.

What is an Employee Relations Tracking System?

An employee relations tracking system is a case management software that enables HR to track and manage their employee and labor relations cases within a secure, collaborative environment. It is sometimes referred to as an HR Case Management system, since there is often no clear demarcation between labor relations and HR-related cases - Employee Relations cases often start as an employee case for HR and turn into ER cases after more information becomes known. For example, questions about payroll, benefits or HR policy, may turn into labor relations grievance cases that will need to be tracked and managed by HR.

Find the Right Employee Relations HR Case Management System for Your Organization

Are you looking for employee relations, labor management or HR case management software to improve how you manage and track employee issues? If you are currently using Human Resources Excel spreadsheet templates for tracking employee and labor relations issues, such as complaints, grievances and conflict between employees, you may be experiencing difficulty in employee relations management, due to inefficient processes and "hit and miss" issue tracking. Poor case management could put your organization at higher risk of employee litigation (along with the associated costs). An Employee Relations case management software system, like Dovetail Employee Relations Case Management, with features such as employee/labor relations issue tracking, automatic investigations management, ER task assignments and centralized digital documentation, can help you resolve these issues.

• Introduction to the Employee Experience
  • Adopting Employee Experience Technology
• What is the Employee Experience (EX)?
  • History of Employee Experience
  • Advantages of Adopting an Employee Experience (EX) Approach
• How has COVID-19 Changed the Employee Experience?
• What Can HR Services Technology Do to Help Improve the Employee Experience in a Post COVID-19 World?
• How to Design an Employee Experience That's Fit for a Post Covid-19 World
  1. Map the Employee Journey
  2. Determine Your EX Goals
  3. Get Your Organization’s Cultural, Technological and Physical/Virtual Environments Right
     • Get the Technological Environment Right: Invest in the Best Employee Experience (EX) Technology for HR Services and Employees
     • Provide Consumer-like Technology Experiences
     • Ensure Your HR Services Technology is COVID-Ready
  4. Use Employee Experience Metrics to Measure EX Performance
• Conclusion

Introduction to the Employee Experience

Imagine what the employee’s experience at work would be like if HR Services, and the technology that supports them, didn’t exist. A picture of employees with a multitude of questions and requests going unanswered comes to mind: employees, in need of assistance for a variety of issues and concerns, feeling frustrated and annoyed. Throw-in antiquated workplace technology, and the employee's experience at work would be dire, with the likely outcomes of lower employee productivity, deteriorating morale among the workforce, and higher employee turnover. 

Are you looking to create, maintain and improve 'employer-employee' relations in your organization? Are you placing greater emphasis on helping line managers establish trust-based relationships with the individuals in their teams? Perhaps you have difficulty tracking employee investigations and sticking to ER case deadlines? Is the COVID-19 pandemic placing a strain on the employer-employee relationship, causing new issues to arise, making the management of Employee Relations more complex?