Find the Right Employee Relations HR Case Management System for Your Organization

Are you looking for employee relations, labor management or HR case management software to improve how you manage and track employee issues? If you are currently using Human Resources Excel spreadsheet templates for tracking employee and labor relations issues, such as complaints, grievances and conflict between employees, you may be experiencing difficulty in employee relations management, due to inefficient processes and "hit and miss" issue tracking. Poor case management could put your organization at higher risk of employee litigation (along with the associated costs). An Employee Relations case management software system, like Dovetail Employee Relations Case Management, with features such as employee/labor relations issue tracking, automatic investigations management, ER task assignments and centralized digital documentation, can help you resolve these issues.

• Introduction to the Employee Experience
  • Adopting Employee Experience Technology
• What is the Employee Experience (EX)?
  • History of Employee Experience
  • Advantages of Adopting an Employee Experience (EX) Approach
• How has COVID-19 Changed the Employee Experience?
• What Can HR Services Technology Do to Help Improve the Employee Experience in a Post COVID-19 World?
• How to Design an Employee Experience That's Fit for a Post Covid-19 World
  1. Map the Employee Journey
  2. Determine Your EX Goals
  3. Get Your Organization’s Cultural, Technological and Physical/Virtual Environments Right
     • Get the Technological Environment Right: Invest in the Best Employee Experience (EX) Technology for HR Services and Employees
     • Provide Consumer-like Technology Experiences
     • Ensure Your HR Services Technology is COVID-Ready
  4. Use Employee Experience Metrics to Measure EX Performance
• Conclusion

Introduction to the Employee Experience

Imagine what the employee’s experience at work would be like if HR Services, and the technology that supports them, didn’t exist. A picture of employees with a multitude of questions and requests going unanswered comes to mind: employees, in need of assistance for a variety of issues and concerns, feeling frustrated and annoyed. Throw-in antiquated workplace technology, and the employee's experience at work would be dire, with the likely outcomes of lower employee productivity, deteriorating morale among the workforce, and higher employee turnover. 

Are you looking to create, maintain and improve 'employer-employee' relations in your organization? Are you placing greater emphasis on helping line managers establish trust-based relationships with the individuals in their teams? Perhaps you have difficulty tracking employee investigations and sticking to ER case deadlines? Is the COVID-19 pandemic placing a strain on the employer-employee relationship, causing new issues to arise, making the management of Employee Relations more complex?

Contact Tracing is a solution for investigating, tracing and preventing the spread of infectious diseases. It involves combining the expertise and capabilities of human Contact Tracers, who are accomplished communicators and skilled in contact tracing techniques and ethical standards, privacy laws and confidentiality regulations, with the latest in advanced contact tracing technology.

"Dovetail was an instrumental tool during the switch to remote working, caused by the COVID-19 pandemic. During COVID-19 when HR staff went remote, Dovetail was utilized much heavier (than before), and even became a main tool that we used for the unfortunate reduction in force process we had. It helped get those employees who were impacted their answers quickly and documented."

Tina Aquilini-Batten, HR Operations Manager at Tower Health

Are you developing strategies to protect and communicate with your employees as they return to the workplace? Has your HR Services team recently become a remote working team? Do they have the right tools in place to carry out their activities effectively? And, as an HR leader, do you have the Reporting & Analytics technology in place to ensure you can manage your team’s performance?

If you’re managing HR services using outdated technology, such as spreadsheet trackers and a shared inbox, it’s likely the transition to remote work has not been smooth sailing. All the usual pain points, such as losing track of employee cases, lack of workload visibility, and the time-consuming collation of data for reporting, are all exacerbated when taking your team remote, that is, unless you have the right Cloud-based tools in place.

Tools like HR Case Management, Employee Portal, HR Knowledge Management and HR Reporting & Analytics include features and benefits that enable HR teams to effortlessly make the transition to home working.

Read below to discover 5 reasons why HR Services technology can help your teams perform better in a remote working environment:

Are you developing strategies to protect your employees as they return to the workplace? If your business operates in a sector where staying in business means staff having to go back into offices or onsite, then this blog post is for you! 

Our research shows that as lockdown eases, there is an expectation among many companies that a large proportion of workers from across many sectors of the economy will return to the workplace. Recent surveys by CNBC of senior technology sector executives, indicate that as many as 50% of employees, and potentially more, will return to the workplace in September. The coming shift back to the office for many workers was also indicated by Chief Financial Officers in a May survey of the CNBC Global CFO Council. For companies whose employees are going back onsite, it is the priority to put health and safety procedures in place to protect employee safety.

There will be many things to consider, such as:

• reviewing the workplace to ensure employees can maintain a safe distance between each other
• determining how to manage meetings, interviews and other interactions and what arrangements need to be made about communal areas, such as canteens or kitchen areas
• and perhaps even the staggering of working hours, so that not all employees are onsite at the same time

However, even though these matters are all important, the most crucial aspect to resolve is what should your organization do if an employee, or multiple employees, become infected with COVID-19? How can you take care of their well-being and limit the spread of the virus among your workforce and the wider community?

One way to mitigate these risks is to deploy a Contact Tracing solution that aims to reduce the spread of COVID-19 among your workforce.

Contact tracing is defined by the World Health Organization (WHO) as follows:

Contact tracing is the process of identifying, assessing, and managing people who have been exposed to a disease to prevent onward transmission. When systematically applied, contact tracing will break the chains of transmission of COVID-19 and is an essential public health tool for controlling the virus.

We believe companies that combine this process with the latest contact tracing technology, can take control of protecting their employees and business(es) today, without the need to wait for government intervention (See reason 6 below). But that's not the only reason. Read below for our 6 reasons why your organization needs to adopt a Contact Tracing solution now.

(*Note: In the case of universities, the same applies to students coming back to work and campus safely).