About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Overview
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Our Story

With over 20 years of
CRM & HR experience...
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Our People

The Dovetail culture code
is our key to success
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Partners

Working with the best
partners around the globe
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Careers

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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

Learn more about our customers
and why they chose Dovetail
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Implementation & Support

Hear how we delight our
customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Dovetail Flair

Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

Find out more about
our Workday Select
Partner Certification
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HRIS

Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Learn

Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery

Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community
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Events & Live Shows

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leading industry events
and live shows
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Dovetail HR Dog
Dovetail Flair

Kelly Frisby and Kane Frisby

Kelly Frisby, Marketing
Kane Frisby, Chief Operating Officer

Recent Posts

6 min read

COVID-19 HR Weekly Update #7

By Kelly Frisby and Kane Frisby on May 26, 2020 4:53:04 PM

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6 min read

COVID-19 HR Weekly Update #6

By Kelly Frisby and Kane Frisby on May 19, 2020 1:57:16 PM

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7 min read

COVID-19 HR Weekly Update #5

By Kelly Frisby and Kane Frisby on May 12, 2020 1:34:52 PM

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7 min read

COVID-19 HR Weekly Update #4

By Kelly Frisby and Kane Frisby on May 5, 2020 3:58:01 PM

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4 min read

COVID-19 HR Weekly Update #3

By Kelly Frisby and Kane Frisby on Apr 28, 2020 2:54:03 PM

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8 min read

COVID-19 HR Weekly Update #2

By Kelly Frisby and Kane Frisby on Apr 24, 2020 4:11:57 PM

We have been tracking our customers’ COVID-19 data for 7 weeks now. Each week the coronavirus-related case data (employee questions, inquiries and requests) and conversations with our customers reveals new trends, insights, and stories that enable us, and HR teams, to understand what is happening as a result of the impact of the coronavirus pandemic on organizations and their employees.

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4 min read

Coronavirus: HR Case Management Analysis & Insight for HR Teams - Update #1

By Kelly Frisby and Kane Frisby on Mar 31, 2020 5:06:16 PM

As of the end of March 2020, more than 846,000 cases of COVID-19 have been reported in over 200 countries and territories, resulting in approximately 41,000 deaths. 

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20 min read

The Ultimate Guide to HR Case Management

By Kelly Frisby and Kane Frisby on Jan 29, 2020 7:02:25 PM

We cover the following topics in this article:

What is HR Case Management?

HR Case Management enables HR to improve the quality of employee services, by using advanced 'case management' features, such as Case Tracking, Workflow Automation and Reporting & Analytics to track, manage and resolve employee HR/Payroll issues, questions and requests into the HR function. HR Case Management enables communication with employees across all channels, including email, self service, phone, and Live Chat. The word “Case” is the name of the record used in the HR Case Management system to track an employees’ conversation with HR. It does this by collating items such as notes, emails, phone calls, live chats, attachments, tasks and more into a single view.

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