Kelly Frisby and Kane Frisby
Recent Posts
7 min read
COVID-19 HR Weekly Update #8
6 min read
COVID-19 HR Weekly Update #7
6 min read
COVID-19 HR Weekly Update #6
7 min read
COVID-19 HR Weekly Update #5
7 min read
COVID-19 HR Weekly Update #4
4 min read
COVID-19 HR Weekly Update #3
8 min read
COVID-19 HR Weekly Update #2
We have been tracking our customers’ COVID-19 data for 7 weeks now. Each week the coronavirus-related case data (employee questions, inquiries and requests) and conversations with our customers reveals new trends, insights, and stories that enable us, and HR teams, to understand what is happening as a result of the impact of the coronavirus pandemic on organizations and their employees.
4 min read
Coronavirus: HR Case Management Analysis & Insight for HR Teams - Update #1
As of the end of March 2020, more than 846,000 cases of COVID-19 have been reported in over 200 countries and territories, resulting in approximately 41,000 deaths.
25 min read
HR Case Management: The Ultimate Guide
We cover the following topics in this article:
- What is HR Case Management?
- Dovetail's HR Service Delivery Experience
- HR Case Management
- HR Knowledge Management
- Employee Portal (including AI Chat & Live Chat)
- Reporting & Analytics
- Employee Relations
- Remote Working for HR
- Conclusion
What is HR Case Management?
HR Case Management enables HR to improve the quality of employee services, by using advanced features, such as Case Tracking, Workflow Automation and Reporting & Analytics to track, manage and resolve employee HR/Payroll issues, questions and requests into the HR function.
The Employee Portal (that integrates with HR Case Management) enables communication with employees across all channels, including email, self-service, phone, and Live Chat. The word “Case” is the name of the record used to track an employee’s conversation with HR. It does this by collating items such as notes, emails, phone calls, live chats, attachments, tasks, and more into a single view.
Discover more about HR Case Management by viewing the following Dovetail HR video.