First Midwest/ Old National Bank Keeps Employees Safe and Optimizes Operations During COVID-19 Pandemic, Using Dovetail HR Service Delivery Technology

 
During the first weeks of the COVID-19 pandemic in March 2020, Chicago headquartered First Midwest Bank, protected its more than 2,100 staff and kept open more than 100 bank branches and operations centers across 4 Midwest states, with support from Dovetail HR Service Delivery applications.

In this case study, you’ll discover how they did it, gaining an understanding of how Cloud-based HR Services technology can help enterprise companies remain operational in a crisis, while offering an outstanding employee experience.

Join the Conversation About Artificial Intelligence in HR

According to McKinsey, the global management consultancy, COVID-19 has supercharged the organization’s adoption of AI. In The future of work after COVID-19, McKinsey’s global survey of 800 senior executives found that two-thirds were increasing investment in automation and AI, either somewhat or significantly.

This month we focus on the latest AI developments in HR, leading with two recent blog posts by Dovetail Software: The Ultimate Guide to Conversational AI Chatbots for HR and What is Artificial Intelligence?. Tailored to an HR Services audience, these blogs explain what artificial intelligence is and how it can be used by HR Services teams to augment their capabilities, increase their efficiency and improve the employee experience.

With International Women’s Day taking place in March, we also take a look at women in AI, ethical AI challenges and ways to resolve problems of systematic bias.

Artificial Intelligence, abbreviated as AI, is the use of computers to simulate human intelligence. It encompasses everything that allows computers to learn how to solve problems and make intelligent decisions. AI systems copy the human thought process that experts follow when they observe, interpret and evaluate information before making a decision. To do this, a supercomputer is required that can process vast quantities of data using Machine Learning (ML) algorithms to search for patterns and insights, from which future predictions can be made. AI algorithms contrast with traditional computer programs, as they are not explicitly programmed by a human programmer, and can continuously learn and improve as they are fed new data.

HR, Employees and the ‘Pursuit of Happiness’

(includes research and insight by Dovetail Software, SHRM, London Business School, Deloitte and Hitachi)

“Many people have the wrong idea of what constitutes true happiness. It is not attained through self-gratification, but through fidelity to a worthy purpose.”
Helen Keller

Inspired by SHRM’s and London Business School’s (LBS) post, How to Be Happier at Work, this month’s Dovetail HR News Roundup focuses on employee happiness. Learning the ‘happiness skill’, and the links between employee happiness and productivity, the Future of Work and artificial intelligence (AI), are all explored as ways of boosting employee happiness and company performance.

Organizational Transformation, Employee Experience, HR Jobs of the Future, and Artificial Intelligence (AI) in HR

(includes research by Dovetail Software, Gartner, Deloitte, Oracle and McKinsey)

The yin and yang of life and work has changed forever. The COVID-19 pandemic has dramatically changed the way we work, rest and play, which is unlikely to be reversed in the short to medium term. Mask wearing, remote working and virtual learning are our new daily habits. 

That’s why in this month’s Dovetail HR News Roundup we highlight the transformational effects of the COVID-19 pandemic on organizations,  their employees and HR. Employee Experience design thinking, new workforce environments, Employee Vaccination Tracking, and AI technology for HR, are just some of the ideas and concepts you'll find in this month's issue.

• Introduction to the Employee Experience
  • Adopting Employee Experience Technology
• What is the Employee Experience (EX)?
  • History of Employee Experience
  • Advantages of Adopting an Employee Experience (EX) Approach
• How has COVID-19 Changed the Employee Experience?
• What Can HR Services Technology Do to Help Improve the Employee Experience in a Post COVID-19 World?
• How to Design an Employee Experience That's Fit for a Post Covid-19 World
  1. Map the Employee Journey
  2. Determine Your EX Goals
  3. Get Your Organization’s Cultural, Technological and Physical/Virtual Environments Right
     • Get the Technological Environment Right: Invest in the Best Employee Experience (EX) Technology for HR Services and Employees
     • Provide Consumer-like Technology Experiences
     • Ensure Your HR Services Technology is COVID-Ready
  4. Use Employee Experience Metrics to Measure EX Performance
• Conclusion

Introduction to the Employee Experience

Imagine what the employee’s experience at work would be like if HR Services, and the technology that supports them, didn’t exist. A picture of employees with a multitude of questions and requests going unanswered comes to mind: employees, in need of assistance for a variety of issues and concerns, feeling frustrated and annoyed. Throw-in antiquated workplace technology, and the employee's experience at work would be dire, with the likely outcomes of lower employee productivity, deteriorating morale among the workforce, and higher employee turnover. 

2021: A New Beginning

In this month’s Dovetail Monthly News Roundup, we would like to start by wishing you a very Happy New Year, and look forward to a new beginning in 2021!

This issue takes a look at:

• the do's and don’ts of Diversity, Equity & Inclusion (DEI) strategic planning
• the Sapient Insights 2020 - 2021 HR Systems Survey whitepaper
• the emergence of “Superteams”, a trend identified by Deloitte in their 2021 Human Capital Trends Report, and the use of AI Chabots as HR virtual assistants for employees
• Brian Kropp’s (Gartner) predictions for HR in 2021

The Times They Are A-Changin'

Society is changing and businesses will have to too. That was one of the key messages at Gartner's virtual IT Symposium/Xpo EMEA held in November.

Speaking on Gartner’s Top Strategic Predictions for 2021 and Beyond, Daryl Plummer, Distinguished VP Analyst at Gartner, said that by 2024, 30% of major organizations will use a new 'voice of society' metric to act on societal issues and assess the impacts to their business performance. “Being tone deaf to societal issues can hurt, and a brand can go away overnight”, Daryl added, before mentioning the almost overnight demise of the Uncle Ben's brand, directly resulting from societal pressure.

"You better start swimming or you'll sink like a stone"
Bob Dylan

Recent dramatic changes in public (and employee) opinion around issues such as Public Health, Diversity, Equity & Inclusion, and Climate Change, as well as large scale social and political unrest, are accelerating transformation within organizations, as businesses respond to the pressures for change.

In this month's issue of Dovetail's HR News Roundup, we take a closer look at the latest research and insight about the 'big' external pressures that are driving change within organizations today:

Employee Live Chat is an application that allows you to instantly communicate with your employees in real-time when they visit your internal website. If the website is an Employee Portal, also known as an HR Portal, communications between employees and HR is enhanced, improving the delivery of HR Services.

In this month’s Dovetail News Roundup, we've selected a range of topics that are at the top of mind for HR professionals today. From the new 'employment deal' and answers to common coronavirus questions, to the latest evidence on diversity in the workplace and the distractions of employees talking politics in the workplace, you'll discover a plethora of new and original content, that will keep you up-to-date with what's happening in the world of HR and beyond.