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20 min read

Your Guide to HR Case Management

By Kelly Frisby and Kane Frisby on Jan 29, 2020 7:02:25 PM

Are you contemplating launching an HR Case Management system, or just want to know more about HR Case Management software? If so, this is the blog post for you. I’ll be explaining what an HR Case Management system is, and how it fits within Dovetail’s HR Service Delivery Experience to provide HR with a solution that improves the employee’s and HR’s experience of consuming and managing HR services. We’ll also see how leading research consultancies, market analysts and thought leaders are defining the market and key concepts, such as the Employee Experience (EX).

We cover the following topics in this article:

What is HR Case Management?

HR Case Management software is an HR Service Delivery application that enables HR to improve the quality of the services they deliver to their employees. It does this by helping HR capture, track and resolve employee related HR/Payroll issues, questions and requests into HR, across all communication channels, including email, self service, phone, and Live Chat. The word “Case” is the name of the record used in the HR Case Management system to track an employees’ conversation with HR. It does this by collating items such as notes, emails, phone calls, live chats, attachments, tasks and more into a single view.

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9 min read

What is an Employee Portal?

By Kane Frisby on Nov 7, 2019 11:08:47 AM

An Employee Portal, sometimes known as an HR Portal, is an online employee engagement platform that puts a range of HR services at the employee’s fingertips. From providing employees with access to helpful HR content and self-service functionality that answers their questions, to Live Chat and case tracking, an Employee Portal enhances the employee service experience, which increases employee satisfaction and engagement levels. It is also a communications and change management tool, enabling HR to effectively engage with their employees and support the management of change and development within the organization. Additional benefits include increased workforce productivity and greater efficiency of HR operations.

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6 min read

What is Knowledge Management in HR?

By Kane Frisby on Oct 25, 2019 11:36:38 AM

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