About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
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With over 20 years of
CRM & HR experience...
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Our People

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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
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Our Customers

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Our Innovation

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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
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HR Shared Services

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Partner Certification
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Employee Relations

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you track your employee
relations cases
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Workday Customers

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our Workday Select
Partner Certification
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HRIS

Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Learn

Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery

Blog

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Dovetail HR Dog
Dovetail Flair
6 min read

COVID-19 HR Weekly Update #7

By Kelly Frisby and Kane Frisby on May 26, 2020 4:53:04 PM

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6 min read

COVID-19 HR Weekly Update #6

By Kelly Frisby and Kane Frisby on May 19, 2020 1:57:16 PM

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7 min read

COVID-19 HR Weekly Update #5

By Kelly Frisby and Kane Frisby on May 12, 2020 1:34:52 PM

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7 min read

COVID-19 HR Weekly Update #4

By Kelly Frisby and Kane Frisby on May 5, 2020 3:58:01 PM

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4 min read

COVID-19 HR Weekly Update #3

By Kelly Frisby and Kane Frisby on Apr 28, 2020 2:54:03 PM

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8 min read

COVID-19 HR Weekly Update #2

By Kelly Frisby and Kane Frisby on Apr 24, 2020 4:11:57 PM

We have been tracking our customers’ COVID-19 data for 7 weeks now. Each week the coronavirus-related case data (employee questions, inquiries and requests) and conversations with our customers reveals new trends, insights, and stories that enable us, and HR teams, to understand what is happening as a result of the impact of the coronavirus pandemic on organizations and their employees.

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4 min read

Coronavirus: HR Case Management Analysis & Insight for HR Teams - Update #1

By Kelly Frisby and Kane Frisby on Mar 31, 2020 5:06:16 PM

As of the end of March 2020, more than 846,000 cases of COVID-19 have been reported in over 200 countries and territories, resulting in approximately 41,000 deaths. 

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4 min read

What is HR Helpdesk software?

By Kelly Frisby on Mar 12, 2020 11:33:56 AM

Traditionally, HR Helpdesk software was used by HR Service Advisers and their managers to track and manage employee inquiries, issues and questions coming into HR from the business. Employees would call or email HR, and the Adviser would use the HR Helpdesk software to log and track details of the employee’s inquiry. The HR Manager would then use the Reporting functionality to monitor KPIs, such as call volume, number of cases open/ closed, and call handle time. From a technical standpoint, the HR Helpdesk included a software interface (or Console) with searchable Knowledge Base, which enabled HR to search and locate answers to employee questions quickly and efficiently. In recent years, the traditional HR Helpdesk has evolved into a far more sophisticated HR Service Delivery solution. For example, HR Helpdesk software now incorporates an Employee Portal application with ‘self-serve’ functionality, making a searchable Knowledge Base available to all employees.

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20 min read

The Ultimate Guide to HR Case Management

By Kelly Frisby and Kane Frisby on Jan 29, 2020 7:02:25 PM

We cover the following topics in this article:

What is HR Case Management?

HR Case Management enables HR to improve the quality of employee services, by using advanced 'case management' features, such as Case Tracking, Workflow Automation and Reporting & Analytics to track, manage and resolve employee HR/Payroll issues, questions and requests into the HR function. HR Case Management enables communication with employees across all channels, including email, self service, phone, and Live Chat. The word “Case” is the name of the record used in the HR Case Management system to track an employees’ conversation with HR. It does this by collating items such as notes, emails, phone calls, live chats, attachments, tasks and more into a single view.

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2 min read

Dovetail Builds Relationships with Customers and Prospects at Workday Rising US 2019

By Kane Frisby on Dec 6, 2019 1:31:13 PM

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