About Dovetail

Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Overview
Request Demo

Our Story

With over 20 years of
CRM & HR experience...
Read on >

Our People

The Dovetail culture code
is our key to success
Discover >

Partners

Working with the best
partners around the globe
Learn more >

Careers

Fancy a career with Dovetail?
If you are a rockstar...
Join us >
Dovetail Flair

Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
Read on >

Our Customers

Learn more about our customers
and why they chose Dovetail
Discover >

Implementation & Support

Hear how we delight our
customers right from the start
Learn more >

Our Innovation

The Dovetail innovation team
is at the forefront of technology
Explore >
dovetail security & privacy
Dovetail Flair

Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
Read on >

HR Shared Services

Find out more about
our Workday Select
Partner Certification
Learn more >

Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
Find out more >

Workday Customers

Find out more about
our Workday Select
Partner Certification
Learn more >

HRIS

Manage and track
technical questions
from your HR team
Discover >

Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
Find out more >

Learn

Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery

Blog

Stay updated on HR
Shared Services with insights
from the Dovetail community
Join the conversation >

Events & Live Shows

Meet the Dovetail team at
leading industry events
and live shows
Meet us >
Dovetail HR Dog
Dovetail Flair

Kelly Frisby


Recent Posts

38 min read

What Are the Types of HR Cases?

By Kelly Frisby on Sep 12, 2023 8:12:07 AM

In the realm of HR Case Management software, HR cases refer to specific incidents, requests, or issues that require HR intervention, tracking, and resolution. These cases types can vary widely in nature and complexity. Here are some common types of HR cases that organizations typically manage using HR Case Management software:

  • Benefits: Cases related to employee benefits such as enrollment, changes, and disputes. This category may also include inquiries about the different types of benefits offered by the organization.
  • Compensation: Various types of HR cases that deal with inquiries or issues related to compensation, bonuses, incentives, or allowances. This could involve disputes over pay, questions about bonus structures, or clarification on allowances.
  • Reward: These case types encompass a range of scenarios related to acknowledging employee achievements and contributions. 
  • Payroll: Types of HR cases that involve Payroll address salary, deductions, tax inquiries, and payment discrepancies, ensuring accurate and timely compensation for employees.
  • Onboarding: Cases related to the hiring process, including orientation and paperwork. This category may cover activities such as employee training, document submission, and initial setup within the organization's systems.
  • Offboarding: Cases that deal with the processes associated with separating employees from the organization. This includes exit interviews, return of company property, and any final paperwork that needs to be completed.
Continue Reading
5 min read

Managing Open Enrollment Benefits Questions With HR Case Management Software

By Kelly Frisby on Aug 30, 2023 10:50:33 AM

Managing Open Enrollment Questions in an HR Case Management System

In the fast-paced world of HR management, efficient communication and seamless processes are essential for ensuring employee satisfaction and operational excellence. If your organization is considering transitioning from using traditional methods like Excel spreadsheets and shared inboxes to a cutting-edge HR Case Management Software, managing employee questions about open enrollment benefits becomes significantly easier. In this blog post, we'll explore best practices for leveraging your new HR Case Management Software to streamline open enrollment benefits inquiries and enhance the overall employee experience.

Continue Reading
4 min read

HR Ticketing System: Streamline Your HR Service Delivery

By Kelly Frisby on Jul 27, 2023 9:05:04 AM

In the fast-paced world of HR, managing and resolving employee requests and issues promptly is crucial for maintaining a productive and satisfied workforce. However, the traditional methods of managing HR tickets through email or spreadsheets can be time-consuming, prone to errors, and lack transparency. That's where an HR ticketing system comes into play. In this blog post, we'll explore the benefits of implementing an HR ticketing system (also referred to as an HR Case Management system), its key features, and how it can revolutionize your HR Service Delivery for better efficiency and employee satisfaction. 

Continue Reading
14 min read

HR Services Transformation: How Organizations Achieve Success with Dovetail's HR Case Management and Employee Relations Software

By Kelly Frisby on Jul 6, 2023 8:33:33 AM

Enterprise organizations across various industries have recognized the importance of efficient HR Case Management and Employee Relations software to overcome challenges and improve their HR Services and employee experience. Several notable organizations, such as Lenovo, Danone North America, Tower Health, First Midwest Bank, Breakthru Beverage Group, and Northside Hospital, and many others have acquired Dovetail’s HR Case Management or Employee Relations software solutions to address their unique needs. By implementing Dovetail's software, these organizations have achieved significant improvements in productivity, workflow efficiency, workload visibility, reporting capabilities, and the overall employee experience.

Read below to find out why Dovetail customers implemented Dovetail HR Case Management and Employee Relations software. 

Continue Reading
10 min read

Case Study: Northside Hospital Improves HR Services Productivity and Employee Experience With Dovetail HR Case Management

By Kelly Frisby on Jun 22, 2023 12:33:42 PM

The HR Services team at Northside Hospital encountered a common challenge: enhancing the handling of employee questions, inquiries, and requests while prioritizing a positive employee experience. Seeking assistance and guidance, they turned to their Employee Experience platform provider, WTW, who introduced them to Dovetail Software, WTW's strategic partner specializing in HR Case Management.

Topics: case study
Continue Reading
10 min read

Dovetail Monthly HR News Roundup #35

By Kelly Frisby on Jun 9, 2023 9:17:46 AM

Latest HR News: 

Welcome to the Dovetail Monthly HR News Roundup #35, where we bring you the latest updates and insights from the world of HR. In this edition, we cover a wide range of topics including:

  • HR strategy and leadership
  • Headcount growth strategies
  • Essential HR models for HR
  • Overcoming burnout,
  • Latest on employee experience
  • Employee satisfaction stats
  • Generative AI in HR
  • Managing employee complaints
  • HR Case Management case study
  • Employee tags HR Case Management feature video

Read on to find out more.

Continue Reading
15 min read

Case Study: Breakthru Beverage Group Transforms HR Service Delivery With Dovetail HR Case Management and Employee Portal

By Kelly Frisby on Jun 8, 2023 7:06:01 AM

Breakthru Beverage Group had a vision for how HR Services could be delivered to their employees that would be efficient, provide data for management decision making and improve the employee experience. To achieve this, they decided to establish an HR Service Delivery function based on a Multi-tiered HR Shared Services model and acquire the right case management and Employee Portal software to support it. This technology would help a new HR Service Delivery team manage employee questions effectively and improve employee communications. Breakthru chose Dovetail HR Case Management and Employee Portal. Andrew Moss, Vice President of HR Services explains why:

Continue Reading
7 min read

HR Case Management Software: Benefits and Best Practices

By Kelly Frisby on May 24, 2023 6:28:05 PM

HR departments have many critical functions, and one of them is managing cases that are submitted to the department. Over the years, HR Case Management has become increasingly important in providing a positive employee experience as it is an indispensable tool for ensuring efficient and effective management of employee questions, inquiries and requests. In this blog post, we will look at the different types of HR cases, the benefits of HR case management software, and best practices.

Continue Reading
9 min read

Dovetail Monthly HR News Roundup #34

By Kelly Frisby on May 5, 2023 9:57:49 AM

Latest HR News: Gen Z Unhappiness, AI Disruption, HR Transformation, and Case Study on How Lenovo Improved HR Services With HR Case Management Software

Here's your latest issue of Dovetail's Monthly News Roundup. This edition covers a range of topics, including news on the diverse generations in the workforce, AI in HR, and HR transformation. Gen Z workers are reportedly unhappy, and HR leaders are urged to focus on creating a better employee experience. Additionally, ESG initiatives matter to younger generations, while older workers are being overlooked in favor of younger, tech-savvy candidates. The impact of AI on HR tech and the HR function itself is also discussed, along with the latest HR trends and best practices from top organizations worldwide. Finally, a case study reveals how Lenovo improved global HR services with Dovetail HR Case Management software.

Continue Reading
3 min read

10 Benefits of Dovetail HR Service Delivery Software

By Kelly Frisby on Apr 25, 2023 2:36:19 PM

Streamlining HR Service Delivery with Dovetail HR Software: An Essential Solution for Organizational Success

HR Service Delivery is an essential aspect of an organization's success. However, the growing complexities of HR processes and the need to streamline them can be challenging. Dovetail HR Service Delivery software provides an effective solution to help organizations optimize their HR Service Delivery. In this blog post, we explore 10 benefits of Dovetail HR Service Delivery software and how it can help companies improve their HR processes, resulting in improved employee experience, increased productivity, and reduced costs.

Continue Reading