About Dovetail

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Our Story

With over 20 years of
CRM & HR experience...
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Our People

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Why Us?

The easiest to use HR Case Management & Employee Portal solution for your business
Benefits of Dovetail HR Service Delivery

Our Difference

The Dovetail difference
is what sets us apart
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Our Customers

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and why they chose Dovetail
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Implementation & Support

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customers right from the start
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Our Innovation

The Dovetail innovation team
is at the forefront of technology
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Our Solutions

We create HR Case Management Solutions that are tailored to your needs

HR Transformation

You're embarking on
your HR Transformation
journey, see how Dovetail..
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HR Shared Services

Find out more about
our Workday Select
Partner Certification
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Employee Relations

Learn how Dovetail helps
you track your employee
relations cases
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Workday Customers

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our Workday Select
Partner Certification
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Manage and track
technical questions
from your HR team
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Clarify Customers

Breathe new life into your
Amdocs Clarify system with
our technology and services
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Discover new insights and thought leadership content to help you continuously improve your HR Service Delivery


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Dovetail HR Dog
Dovetail Flair

Kelly Frisby

Recent Posts

3 min read

10 Benefits of Dovetail HR Service Delivery Software

By Kelly Frisby on Apr 25, 2023 2:36:19 PM

Streamlining HR Service Delivery with Dovetail HR Software: An Essential Solution for Organizational Success

HR Service Delivery is an essential aspect of an organization's success. However, the growing complexities of HR processes and the need to streamline them can be challenging. Dovetail HR Service Delivery software provides an effective solution to help organizations optimize their HR Service Delivery. In this blog post, we explore 10 benefits of Dovetail HR Service Delivery software and how it can help companies improve their HR processes, resulting in improved employee experience, increased productivity, and reduced costs.

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9 min read

Case Study: How Lenovo Improved Global HR Services With Dovetail HR Case Management Software

By Kelly Frisby on Apr 19, 2023 4:12:18 PM

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11 min read

Dovetail Monthly HR News Roundup #33

By Kelly Frisby on Apr 4, 2023 5:10:33 PM

Latest HR News: Exploring the Role of ChatGPT and HR Technology in Improving the Employee Experience

Welcome to the Dovetail Monthly News Roundup, where we bring you the latest developments and trends in the world of HR and technology.

In this edition, we explore the potential of ChatGPT, the Generative AI tool, in HR, and the launch of its latest AI model, GPT-4. We also delve into the practical uses of ChatGPT in HR, beyond job descriptions, and the concerns surrounding accuracy, bias, privacy, and ethical considerations associated with its use.

In addition, we cover topics such as employee experience, compliance, and HR case management, including case studies of Dovetail's software implementation at Tower Health and a multi-billion dollar soft drinks distributor.

Join us as we examine how technology is transforming HR and the employee experience!

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7 min read

Dovetail Monthly HR News Roundup #32

By Kelly Frisby on Mar 6, 2023 12:25:00 PM

Latest HR News: HR in 2023 & Beyond, Generative AI, Gen Z & HR, HR Compliance, and Dovetail Software Case Study.

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9 min read

Case Study: Dovetail Case Management Software Boosts Productivity and Onboarding Experience for Leading Mutual Insurance Company

By Kelly Frisby on Feb 27, 2023 10:27:11 AM

“We’ve had such great success since we implemented Dovetail. It's completely changed the way my team works and made us much more efficient and improved the employee experience. It’s just been great.”

Contractor Resource Center Manager

This case study explains how one of Dovetail Software’s customers, a Mutual Insurance Company, streamlined its Contractor Resource Center (CRC) and enhanced the employee experience by implementing Dovetail HR Case Management software. The CRC manages 2,000 contractors and an annual spend of $100 to $150 million, but its shared email mailbox led to inefficiency and confusion. Dovetail HR Case Management Software improved their productivity by enabling the CRC to track and manage its workload better. Dovetail also made it easier to onboard contractors efficiently. The implementation process was straightforward, and the software enabled the team to focus on being more strategic.

Learn how Dovetail helped the CRC manager and team become more productive, streamline its communications, and provide clear workload visibility. 

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8 min read

Case Study: Multi-Billion Dollar Soft Drinks Distributor Improves Employee Relations With Dovetail Case Management Software

By Kelly Frisby on Feb 14, 2023 12:23:45 PM

In 2022, a multi-billion dollar soft drinks producer and distributor in the United States, adopted Dovetail ER Case Management for their Employee Relations team’s needs. By putting the ER team in control of their case management system, increasing operational efficiency, and improving ER case collaboration, a significant improvement in Employee Relations management has been achieved. 

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8 min read

Dovetail Monthly HR News Roundup #31

By Kelly Frisby on Feb 7, 2023 7:20:35 AM

Latest HR News: Top Issues for HR in 2023, HR Trends, HR Services, ChatGpt3 for HR.

Read the latest Dovetail Monthly News Roundup to get the best and most relevant news for HR Professionals.

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7 min read

Dovetail Monthly HR News Roundup #30

By Kelly Frisby on Jan 5, 2023 4:21:31 PM

Latest HR News: Dovetail Ranked #1 for HR Case Management in Sapient Insights HR Systems Survey, HR Trends & Priorities in 2023, Getting the CEO Perspective.

The Dovetail Monthly News Roundup is dedicated to providing HR professionals like you with the latest industry insights, best practices, and trends. We hope that it will serve as a valuable resource as you navigate the ever-evolving world of HR.

Thank you for your dedication to your work and for all that you do to support your employees and your organization. We look forward to sharing with you this collated insight.

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19 min read

Case Study: Dovetail Software Launch for Danone US Is Resounding Success Among Employees and HR Users

By Kelly Frisby on Dec 7, 2022 8:48:10 AM

Topics: case study
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10 min read

Dovetail Monthly HR News Roundup #29

By Kelly Frisby on Dec 5, 2022 7:32:47 AM

Latest HR News: Understanding HR Shared Services, ESG Strategy & Benefits, Gartner Research, Technology and AI in HR 

Staying up to date for today's HR professional  is ever more important. The world of work is changing rapidly. That's why Dovetail's Monthly News Roundup exists; to help and support HR by providing the latest news and insights. Read on to discover what's happening in the world today.

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