HR Case Management software is a cutting-edge digital solution tailored to the unique needs of HR departments in organizations of all sizes. This sophisticated HR Case Management Software efficiently manages and tracks a diverse range of HR-related cases, inquiries, and requests, serving as a centralized platform to streamline operations and ensure compliance with company policies and relevant regulations.

View this short video to discover the power of HR Case Management.

In the realm of HR Case Management software, HR cases refer to specific incidents, requests, or issues that require HR intervention, tracking, and resolution. These cases types can vary widely in nature and complexity. Here are some common types of HR cases that organizations typically manage using HR Case Management software:

• Benefits: Cases related to employee benefits such as enrollment, changes, and disputes. This category may also include inquiries about the different types of benefits offered by the organization.
• Compensation: Various types of HR cases that deal with inquiries or issues related to compensation, bonuses, incentives, or allowances. This could involve disputes over pay, questions about bonus structures, or clarification on allowances.
• Reward: These case types encompass a range of scenarios related to acknowledging employee achievements and contributions. 
• Payroll: Types of HR cases that involve Payroll address salary, deductions, tax inquiries, and payment discrepancies, ensuring accurate and timely compensation for employees.
• Onboarding: Cases related to the hiring process, including orientation and paperwork. This category may cover activities such as employee training, document submission, and initial setup within the organization's systems.
• Offboarding: Cases that deal with the processes associated with separating employees from the organization. This includes exit interviews, return of company property, and any final paperwork that needs to be completed.

Managing Open Enrollment Questions in an HR Case Management System

In the fast-paced world of HR management, efficient communication and seamless processes are essential for ensuring employee satisfaction and operational excellence. If your organization is considering transitioning from using traditional methods like Excel spreadsheets and shared inboxes to a cutting-edge HR Case Management Software, managing employee questions about open enrollment benefits becomes significantly easier. In this blog post, we'll explore best practices for leveraging your new HR Case Management Software to streamline open enrollment benefits inquiries and enhance the overall employee experience.

In the fast-paced world of HR, managing and resolving employee requests and issues promptly is crucial for maintaining a productive and satisfied workforce. However, the traditional methods of managing HR tickets through email or spreadsheets can be time-consuming, prone to errors, and lack transparency. That's where an HR ticketing system comes into play. In this blog post, we'll explore the benefits of implementing an HR ticketing system (also referred to as an HR Case Management system), its key features, and how it can revolutionize your HR Service Delivery for better efficiency and employee satisfaction. 

Enterprise organizations across various industries have recognized the importance of efficient HR Case Management and Employee Relations software to overcome challenges and improve their HR Services and employee experience. Several notable organizations, such as Lenovo, Danone North America, Tower Health, First Midwest Bank, Breakthru Beverage Group, and Northside Hospital, and many others have acquired Dovetail’s HR Case Management or Employee Relations software solutions to address their unique needs. By implementing Dovetail's software, these organizations have achieved significant improvements in productivity, workflow efficiency, workload visibility, reporting capabilities, and the overall employee experience.

Read below to find out why Dovetail customers implemented Dovetail HR Case Management and Employee Relations software. 

The HR Services team at Northside Hospital encountered a common challenge: enhancing the handling of employee questions, inquiries, and requests while prioritizing a positive employee experience. Seeking assistance and guidance, they turned to their Employee Experience platform provider, WTW, who introduced them to Dovetail Software, WTW's strategic partner specializing in HR Case Management.

Latest HR News: 

Welcome to the Dovetail Monthly HR News Roundup #35, where we bring you the latest updates and insights from the world of HR. In this edition, we cover a wide range of topics including:

• HR strategy and leadership
• Headcount growth strategies
• Essential HR models for HR
• Overcoming burnout,
• Latest on employee experience
• Employee satisfaction stats
• Generative AI in HR
• Managing employee complaints
• HR Case Management case study
• Employee tags HR Case Management feature video

Read on to find out more.

Breakthru Beverage Group had a vision for how HR Services could be delivered to their employees that would be efficient, provide data for management decision making and improve the employee experience. To achieve this, they decided to establish an HR Service Delivery function based on a Multi-tiered HR Shared Services model and acquire the right case management and Employee Portal software to support it. This technology would help a new HR Service Delivery team manage employee questions effectively and improve employee communications. Breakthru chose Dovetail HR Case Management and Employee Portal. Andrew Moss, Vice President of HR Services explains why: