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18 min read

Cybersecurity of HR Data: How to Protect HR and Employee Data Against Cyber Attacks

By Kelly Frisby, Marketing Director. Chad Myers, CSO (Contributor) on Jan 4, 2024 4:11:10 PM

Cybersecurity has become critical in protecting HR data against rising cyberattacks. This is particularly evident in recent incidents such as the British Library's ransomware attack by the Rhysida gang, which led to potential HR data breaches. Similarly, Five Guys faced a significant data breach, exposing sensitive applicant information.

These incidents are part of a larger trend of increasing cyber threats, with a notable 8% rise in global weekly cyberattacks in the second quarter of 2023. These attacks are becoming more sophisticated, often employing advanced AI in conjunction with traditional methods.

In light of these challenges, companies are now prioritizing cyber defenses more than ever. A prime example of this shift is the adoption of solutions like Dovetail HR Service Delivery Software. Dovetail not only enhances HR operations and the employee experience but also strengthens the security of HR data. It achieves this through a comprehensive security approach, including cloud security, compliance, encryption, authentication, role-based authorization, data residency, and retention. These measures form a robust defense against various cyber threats, ensuring the safety and integrity of HR data in an increasingly risky digital environment.

Building on the importance of robust defenses in this challenging digital landscape, let's now delve into the specific cybersecurity measures in place to protect Dovetail HR Service Delivery Software customers from cyber attacks.

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38 min read

What Are the Types of HR Cases?

By Kelly Frisby on Sep 12, 2023 8:12:07 AM

In the realm of HR Case Management software, HR cases refer to specific incidents, requests, or issues that require HR intervention, tracking, and resolution. These cases types can vary widely in nature and complexity. Here are some common types of HR cases that organizations typically manage using HR Case Management software:

  • Benefits: Cases related to employee benefits such as enrollment, changes, and disputes. This category may also include inquiries about the different types of benefits offered by the organization.
  • Compensation: Various types of HR cases that deal with inquiries or issues related to compensation, bonuses, incentives, or allowances. This could involve disputes over pay, questions about bonus structures, or clarification on allowances.
  • Reward: These case types encompass a range of scenarios related to acknowledging employee achievements and contributions. 
  • Payroll: Types of HR cases that involve Payroll address salary, deductions, tax inquiries, and payment discrepancies, ensuring accurate and timely compensation for employees.
  • Onboarding: Cases related to the hiring process, including orientation and paperwork. This category may cover activities such as employee training, document submission, and initial setup within the organization's systems.
  • Offboarding: Cases that deal with the processes associated with separating employees from the organization. This includes exit interviews, return of company property, and any final paperwork that needs to be completed.
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5 min read

Managing Open Enrollment Benefits Questions With HR Case Management Software

By Kelly Frisby on Aug 30, 2023 10:50:33 AM

Managing Open Enrollment Questions in an HR Case Management System

In the fast-paced world of HR management, efficient communication and seamless processes are essential for ensuring employee satisfaction and operational excellence. If your organization is considering transitioning from using traditional methods like Excel spreadsheets and shared inboxes to a cutting-edge HR Case Management Software, managing employee questions about open enrollment benefits becomes significantly easier. In this blog post, we'll explore best practices for leveraging your new HR Case Management Software to streamline open enrollment benefits inquiries and enhance the overall employee experience.

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4 min read

HR Ticketing System: Streamline Your HR Service Delivery

By Kelly Frisby on Jul 27, 2023 9:05:04 AM

In the fast-paced world of HR, managing and resolving employee requests and issues promptly is crucial for maintaining a productive and satisfied workforce. However, the traditional methods of managing HR tickets through email or spreadsheets can be time-consuming, prone to errors, and lack transparency. That's where an HR ticketing system comes into play. In this blog post, we'll explore the benefits of implementing an HR ticketing system (also referred to as an HR Case Management system), its key features, and how it can revolutionize your HR Service Delivery for better efficiency and employee satisfaction. 

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14 min read

HR Services Transformation: How Organizations Achieve Success with Dovetail's HR Case Management and Employee Relations Software

By Kelly Frisby on Jul 6, 2023 8:33:33 AM

Enterprise organizations across various industries have recognized the importance of efficient HR Case Management and Employee Relations software to overcome challenges and improve their HR Services and employee experience. Several notable organizations, such as Lenovo, Danone North America, Tower Health, First Midwest Bank, Breakthru Beverage Group, and Northside Hospital, and many others have acquired Dovetail’s HR Case Management or Employee Relations software solutions to address their unique needs. By implementing Dovetail's software, these organizations have achieved significant improvements in productivity, workflow efficiency, workload visibility, reporting capabilities, and the overall employee experience.

Read below to find out why Dovetail customers implemented Dovetail HR Case Management and Employee Relations software. 

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10 min read

Dovetail Monthly HR News Roundup #35

By Kelly Frisby on Jun 9, 2023 9:17:46 AM

Latest HR News: 

Welcome to the Dovetail Monthly HR News Roundup #35, where we bring you the latest updates and insights from the world of HR. In this edition, we cover a wide range of topics including:

  • HR strategy and leadership
  • Headcount growth strategies
  • Essential HR models for HR
  • Overcoming burnout,
  • Latest on employee experience
  • Employee satisfaction stats
  • Generative AI in HR
  • Managing employee complaints
  • HR Case Management case study
  • Employee tags HR Case Management feature video

Read on to find out more.

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7 min read

HR Case Management Software: Benefits and Best Practices

By Kelly Frisby on May 24, 2023 6:28:05 PM

HR departments have many critical functions, and one of them is managing cases that are submitted to the department. Over the years, HR Case Management has become increasingly important in providing a positive employee experience as it is an indispensable tool for ensuring efficient and effective management of employee questions, inquiries and requests. In this blog post, we will look at the different types of HR cases, the benefits of HR case management software, and best practices.

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9 min read

Dovetail Monthly HR News Roundup #34

By Kelly Frisby on May 5, 2023 9:57:49 AM

Latest HR News: Gen Z Unhappiness, AI Disruption, HR Transformation, and Case Study on How Lenovo Improved HR Services With HR Case Management Software

Here's your latest issue of Dovetail's Monthly News Roundup. This edition covers a range of topics, including news on the diverse generations in the workforce, AI in HR, and HR transformation. Gen Z workers are reportedly unhappy, and HR leaders are urged to focus on creating a better employee experience. Additionally, ESG initiatives matter to younger generations, while older workers are being overlooked in favor of younger, tech-savvy candidates. The impact of AI on HR tech and the HR function itself is also discussed, along with the latest HR trends and best practices from top organizations worldwide. Finally, a case study reveals how Lenovo improved global HR services with Dovetail HR Case Management software.

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3 min read

10 Benefits of Dovetail HR Service Delivery Software

By Kelly Frisby on Apr 25, 2023 2:36:19 PM

Streamlining HR Service Delivery with Dovetail HR Software: An Essential Solution for Organizational Success

HR Service Delivery is an essential aspect of an organization's success. However, the growing complexities of HR processes and the need to streamline them can be challenging. Dovetail HR Service Delivery software provides an effective solution to help organizations optimize their HR Service Delivery. In this blog post, we explore 10 benefits of Dovetail HR Service Delivery software and how it can help companies improve their HR processes, resulting in improved employee experience, increased productivity, and reduced costs.

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9 min read

Case Study: How Lenovo Improved Global HR Services With Dovetail HR Case Management Software

By Kelly Frisby on Apr 19, 2023 4:12:18 PM

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