Employee relations case management software also referred to as labor relations or HR Case Management software (and even as an employee relations tracking system), is a digital HR tool that helps Employee Relations teams investigate, manage and track employee and labor relations issues.
An employee relations tracking system is a case management software that enables HR to track and manage their employee and labor relations cases within a secure, collaborative environment. It is sometimes referred to as an HR Case Management system, since there is often no clear demarcation between labor relations and HR-related cases - Employee Relations cases often start as an employee case for HR and turn into ER cases after more information becomes known. For example, questions about payroll, benefits or HR policy, may turn into labor relations grievance cases that will need to be tracked and managed by HR.
