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9 min read

The HR Case Management System You Need in 2022

By Kelly Frisby on Mar 7, 2022 1:18:14 PM

What is an HR Case Management System?

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25 min read

The Ultimate Guide to HR Case Management in 2022

By Kelly Frisby and Kane Frisby on Jan 29, 2020 7:02:25 PM

We cover the following topics in this article:

What is HR Case Management?

HR Case Management enables HR to improve the quality of employee services, by using advanced 'case management' features, such as Case Tracking, Workflow Automation and Reporting & Analytics to track, manage and resolve employee HR/Payroll issues, questions and requests into the HR function.

HR Case Management enables communication with employees across all channels, including email, self service, phone, and Live ChatThe word “Case” is the name of the record used in the HR Case Management system to track an employees’ conversation with HR. It does this by collating items such as notes, emails, phone calls, live chats, attachments, tasks and more into a single view.

HR Case Management is also commonly referred to as an HR Ticketing system and/or HR Helpdesk.

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