About Dovetail
Our Story
Our People
Partners
Careers
Contact us
Why Us
Case Studies
Benefits of HR Service Delivery
Our Difference
Our Customers
Implementation & Support
Our Innovation
Security & Privacy
Our Products
Employee Experience
HR User Experience
HR Knowledge Base
Reporting & Analytics
System Setup
Workday Integration
Resources
Case Studies
Blog
Events & Live Shows
Support
About Dovetail
Read more about Dovetail Software and our HR applications that will transform your Employee and HR Experience
Our Story
With over 20 years of
CRM & HR experience...
Our People
The Dovetail culture code
is our key to success
Partners
Working with the best
partners around the globe
Careers
Fancy a career with Dovetail?
If you are a rockstar...
Why Us?
The easiest to use HR Case Management & Employee Portal solution for your business
Our Difference
The Dovetail difference
is what sets us apart
Our Customers
Learn more about our customers and
why they chose Dovetail
Implementation & Support
Hear how we delight our
customers right from the start
Our Innovation
The Dovetail innovation team
is at the forefront of technology
Our Products
Robust HR Service Delivery Platform for Enterprise Businesses
Employee Experience
Employee Portal
Welcome Page
Instant Knowledge Search
HR Articles & Guides
Infographics
Videos & Images
Live Chat & AI Bots
Ask HR Questions
Case Tracking
Employee Feedback & Ratings
HR Policies & FAQs
More Features >>
HR Copilot GenAI
MS Teams & Slack
GenAI-Powered Intents
Advanced LLMs
Workflows & Integrations
Email Automation
Email-to-Case
Automated Replies
Email Parsing
HR User Experience
Case Management
HR Console
Case Creation
Instant Knowledge Search
Case Tracking & Escalation
Emails & Notes
Templates
Audit Timeline
SLA
Workflow Automation
HCM Data View
GDPR & Privacy
Multi Languages
More Features >>
Knowledge Management
Content Editor
Knowledge Search
Workflow Automation
Employee Feedback
Audit Trail
More Features >>
Reporting & Analytics
Reporting & Analytics
Included Reports & Dashboards
Report Designer
Smart Dashboards
Actionable Analytics
Security & Permissions
Exports & Scheduling
Ad Hoc Reporting
Express Reports
Query Tool
More Features >>
System Setup
Easy System Configurations
Data Security & Permissions
Global Calendars
Dovetail API
HCM Connector
Certified XpertHR Integration
Workday Integrations
More Features >>
Our Solutions
We create HR Case Management Solutions that are tailored to your needs
HR Transformation
You're embarking on
your HR Transformation
journey, see how Dovetail..
HR Shared Services
Find out more about
our Workday Select
Partner Certification
Employee Relations
Learn how Dovetail helps
you track your employee
relations cases
Workday Customers
Find out more about
our Workday Select
Partner Certification
HRIS
Manage and track
technical questions
from your HR team
Clarify Customers
Breathe new life into your
Amdocs Clarify system with
our technology and services
Resources
Discover insights and thought leadership content to help you improve your HR Service Delivery and Employee Relations Management
Case Studies
Discover how our customers
achieved success with
Dovetail HR software
Blog
Stay updated on HR
Shared Services with insights
from the Dovetail community
Events & Live Shows
Meet the Dovetail team at
leading industry events
and live shows
9 min read
The HR Case Management System You Need in 2023
By
Kelly Frisby
on Mar 7, 2022 1:18:14 PM
What is an HR Case Management System?
Topics:
workflow
hr case management
hr service delivery
hr knowledge management
employee portal
hr helpdesk
instant search
employee experience
hr ticketing
hr shared services
reporting and analytics
Continue Reading
7 min read
What is HR Knowledge Management?
By
Kane Frisby
on Oct 25, 2019 11:36:38 AM
Topics:
hr knowledge management
instant search
employee experience
Continue Reading
All posts
