What Is Employee Relations Software and Why Do Leading Companies Use It?

Employee Relations case management software is a purpose-built solution that enables Employee Relations teams to manage, track, and resolve workplace issues, such as grievances, complaints, and investigations in a structured, compliant, and consistent way.

What Problems Does Employee Relations Software Solve?

Without ER software, HR teams often face challenges such as:

• Inconsistent case handling
• Scattered or incomplete documentation
• Increased legal risk
• Lack of visibility into trends or repeat issues
• Time-consuming, manual processes

These challenges not only expose organizations to compliance risks but also erode employee trust in HR.

Read 10 Reasons Why Your Organization Needs Employee Relations Software Today.

How Dovetail Employee Relations Software Works

Dovetail’s cloud-based ER Case Management platform centralizes all employee relations activity in one secure system. It includes:

Centralized Case Documentation

All ER-related information - case notes, timelines, documents, and correspondence - is stored in a permission-based repository. This ensures secure, auditable, and consistent documentation.

Workflow Automation

Custom workflows help Employee Relations teams follow best practices for different case types (e.g. investigations, harassment, conflict resolution), ensuring nothing falls through the cracks.

Real-Time Reporting & Dashboards

Dovetail provides built-in analytics that reveal trends in ER issues, helping ER teams act early to prevent problems and improve workplace culture.

Employee Self-Service Portal

Employees can submit concerns, access relevant policies, and track case updates. This increases transparency and reduces HR admin workload.

Integration with HR Systems

Dovetail integrates with major HR platforms such as Dayforce, Workday, and SuccessFactors, ensuring clean data exchange and accurate employee context for each case.

Case Study: What Does Dovetail Look Like in Action?

A major soft drinks distributor with 7,200+ employees was struggling with ER case overload, inconsistent documentation, and zero visibility. After deploying Dovetail:

• Cases followed consistent, automated workflows
• Collaboration among ER team members improved
• Executives gained real-time insight into ER risk hotspots

Read the full case study.

What Are the Benefits of Using Dovetail for Employee Relations?

Companies using Dovetail report:

• Improvement in documentation consistency
• Faster case resolution times due to automation
• Stronger compliance posture with full case histories and audit trails
• Better employee trust thanks to self-service transparency
• More strategic HR with data-driven decision-making
  

Who Should Use Employee Relations Software?

Dovetail is designed for:

• Organizations with 500+ employees
• Companies that manage high volumes of ER cases
• HR teams responsible for compliance, investigations, or workplace conflict
  
  

Why It Matters

In today’s regulatory environment, managing ER with spreadsheets and inboxes is risky. Employee Relations Software isn’t a luxury, it’s a critical part of an effective HR tech stack.

Learn More

Click here to explore how Dovetail helps ER teams work smarter, not harder.

FAQs

What is employee relations case management software?
A platform used by HR to manage and resolve workplace issues like grievances, complaints, or investigations.

Is Dovetail only for large enterprises?
No. It’s ideal for organizations with 500+ employees.

Can employees track their cases?
Yes. Dovetail includes an employee-facing portal for transparency and trust.

Is it secure?
Yes. Dovetail is cloud-based with role-based permissions and audit trails built-in.

Does it integrate with Workday?
Yes. Dovetail integrates with Dayforce, Workday, SuccessFactors, and other leading HR platforms.