Employee Relations case management software is a purpose-built solution that enables Employee Relations teams to manage, track, and resolve workplace issues, such as grievances, complaints, and investigations in a structured, compliant, and consistent way.
What Problems Does Employee Relations Software Solve?
Without ER software, HR teams often face challenges such as:
These challenges not only expose organizations to compliance risks but also erode employee trust in HR.
Read 10 Reasons Why Your Organization Needs Employee Relations Software Today.
Dovetail’s cloud-based ER Case Management platform centralizes all employee relations activity in one secure system. It includes:
All ER-related information - case notes, timelines, documents, and correspondence - is stored in a permission-based repository. This ensures secure, auditable, and consistent documentation.
Custom workflows help Employee Relations teams follow best practices for different case types (e.g. investigations, harassment, conflict resolution), ensuring nothing falls through the cracks.
Dovetail provides built-in analytics that reveal trends in ER issues, helping ER teams act early to prevent problems and improve workplace culture.
Employees can submit concerns, access relevant policies, and track case updates. This increases transparency and reduces HR admin workload.
Dovetail integrates with major HR platforms such as Dayforce, Workday, and SuccessFactors, ensuring clean data exchange and accurate employee context for each case.
A major soft drinks distributor with 7,200+ employees was struggling with ER case overload, inconsistent documentation, and zero visibility. After deploying Dovetail:
Companies using Dovetail report:
Dovetail is designed for:
In today’s regulatory environment, managing ER with spreadsheets and inboxes is risky. Employee Relations Software isn’t a luxury, it’s a critical part of an effective HR tech stack.
Click here to explore how Dovetail helps ER teams work smarter, not harder.
What is employee relations case management software?
A platform used by HR to manage and resolve workplace issues like grievances, complaints, or investigations.
Is Dovetail only for large enterprises?
No. It’s ideal for organizations with 500+ employees.
Can employees track their cases?
Yes. Dovetail includes an employee-facing portal for transparency and trust.
Is it secure?
Yes. Dovetail is cloud-based with role-based permissions and audit trails built-in.
Does it integrate with Workday?
Yes. Dovetail integrates with Dayforce, Workday, SuccessFactors, and other leading HR platforms.