Results from Sapient Insights Group, one of the HR industry’s most trusted independent HR technology research firms, show Dovetail leading across all three enterprise categories: HR Service Delivery Portals, Content Management, and Help Desk
Dovetail Software is proud to announce that we have once again been recognized as the leader in HR Service Delivery in the newly released 2025–2026 Sapient Insights Group HR Systems Survey. For the fifth year in a row, Dovetail secured the #1 spot in HR Service Delivery for Voice of the Customer Vendor Satisfaction and User Experience. It is a testament to our ongoing commitment to helping enterprise HR teams deliver world-class employee experiences.
Even more impressively, Dovetail achieved #1 rankings across all three enterprise-level HR Service Delivery categories:
This recognition underscores Dovetail’s unmatched ability to combine advanced HR Case Management, Employee Portal, Knowledge Base, Reporting & Analytics, and AI Copilot capabilities into one cohesive, employee-first solution.
The Sapient Insights Group HR Systems Survey is the longest-running and most comprehensive study of HR technology worldwide, now in its 28th year. This year’s survey collected input from over 10,000 HR professionals representing 4,670 organizations across the globe, nearly double last year’s participation.
The Voice of the Customer Rankings are particularly meaningful because they are entirely based on real customer feedback, rather than sponsored content or analyst opinion. HR leaders evaluated their current technology partners on vendor satisfaction and user experience, providing one of the most trusted benchmarks in the industry.
According to Sapient Insights Group, vendors that integrate AI-driven solutions to streamline workflows and improve real-world HR processes are seeing significant increases in customer satisfaction. Dovetail’s ongoing investment in AI, including our Dovetail HR Copilot with GenAI, is a clear driver of these exceptional results.
As organizations grow, the complexity of HR Service Delivery grows with them. Dovetail is uniquely positioned to support enterprise organizations with:
Scalable HR Service Delivery
Ensuring consistency and compliance across national and global operations.
Employee Self-Service Portal
Empowering employees to find answers quickly and independently.
AI-Enhanced HR Copilot
Providing 24/7 support, real-time insights, and improved employee experience.
Comprehensive Knowledge Base
Centralizing policies, procedures, and resources for accuracy and accessibility.
Advanced Reporting & Analytics
Giving HR leaders actionable insights into service trends, employee needs, and operational performance.
For large-scale organizations navigating the challenges of workforce transformation, Dovetail provides a trusted foundation to simplify HR operations while enhancing employee satisfaction.
Upon receiving the results of Sapient Insights' survey, Kane Frisby, COO at Dovetail Software said:
“Being ranked first across all three enterprise categories, and doing so for five consecutive years, is a remarkable validation of our mission,”. Kane added, “We are deeply grateful to our customers for their trust and feedback, and we remain committed to innovating in ways that truly improve HR Service Delivery for national and global enterprises.”
The full Sapient Insights Group 2025–2026 HR Systems Survey results will be published in late October. HR Service Delivery Ranking reports are available now:
Dovetail Software delivers best-in-class HR Service Delivery solutions that empower organizations to streamline HR Case Management, Employee Portals, Knowledge Management, Reporting & Analytics, and AI Copilot interactions. Built for HR and loved by employees, Dovetail combines advanced functionality with an intuitive employee experience, helping HR teams worldwide improve efficiency, compliance, and the employee experience.